Lead Infrastructure Engineer for Mobile Services

at  Department for Work and Pensions

JOB SUMMARY

Please note this role requires you to pass Security Check clearance. For further information, please see ‘Selection process details’.
As a Lead Infrastructure Engineer for DWP Mobile Services, you will be a member of a highly motivated team that constantly drives for excellence, delivering world class mobile devices and services for DWP colleagues. Product team has ownership of all aspects of DWP mobile services which includes software, hardware, infrastructure, support, service desk, budget, commercials and resources. You will work in a multi-disciplinary team and will be part of product leadership team.
With responsibility for all technical aspects of the mobile services product from infrastructure, device management, apps, physical devices, and supporting tooling, the role includes a variety of projects and daily activities supporting more than 16,000 active highly mobile users, with service availability of more than 99.99%.
You’ll be an expert in your field, skilled in multiple disciplines, a role model in infrastructure operations and have proven experience in the design, development and support of infrastructure services. Responsible for defining medium to long term strategies for product, defining guidelines for the engineering community and leading their adoption across teams to deliver quality infrastructure solutions.

JOB DESCRIPTION

As Lead Infrastructure Engineer for DWP Mobile Services, you will lead the product’s technical strategy from vision through to delivery, to help deliver on key business objectives.
You’ll be a skilled practitioner and an expert in design, build and operations of network and mobile services for large scale organisations. Be responsible for product technical strategy and direction for entire spectrum of enterprise mobile services including device management, infrastructure, apps, hardware and controls.
Working with representatives from across the Department, from operational staff delivering services to citizens through to Director level, technical and non-technical individuals, you must be capable of understanding business and user needs, and translating these into technical solutions, and visa-versa. The role involves leading the safe, secure and productive use of Mobile Devices across the Department and across Government, and successful candidates will need to represent Mobile Devices in various forums as a result.

Your responsibilities are but not limited to:

• Ensuring technical solutions being delivered are aligned to departmental and user needs, deliver value for money and are technically stable.
• Leading on delivering architectural and roadmap developments within mobile services area. You will provide specialist knowledge and experience to input into the wider digital infrastructure strategy and development roadmap.
• Lead on all technical aspects of Mobile Services product including development, maintenance, security and support. Lead on mobile device management setup and controls to ensure DWP mobile estate is managed securely and meets business needs.
• Lead on technical evaluation and selection of suppliers’ products and services and ownership of ongoing technical account relationship to ensure optimum service delivery for DWP.
• Acting as a major incident manager and escalation point for all service related incidents.
• Providing specialist service/solution technical support and assistance to junior staff and users.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Your responsibilities are but not limited to:

• Ensuring technical solutions being delivered are aligned to departmental and user needs, deliver value for money and are technically stable.
• Leading on delivering architectural and roadmap developments within mobile services area. You will provide specialist knowledge and experience to input into the wider digital infrastructure strategy and development roadmap.
• Lead on all technical aspects of Mobile Services product including development, maintenance, security and support. Lead on mobile device management setup and controls to ensure DWP mobile estate is managed securely and meets business needs.
• Lead on technical evaluation and selection of suppliers’ products and services and ownership of ongoing technical account relationship to ensure optimum service delivery for DWP.
• Acting as a major incident manager and escalation point for all service related incidents.
• Providing specialist service/solution technical support and assistance to junior staff and users