Lead Infrastructure Engineer, Production Management Incident Manager

at  JPMorgan Chase Co

JOB DESCRIPTION

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world’s largest and most influential companies.
As a Lead Infrastructure Engineer at JPMorgan Chase within the Employee Platforms, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines
• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Proficient in observability and monitoring tools and techniques.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Expertise in Service Now, including building reports and dashboards.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Working knowledge in one or more general purpose programming languages and/or automation scripting.
• Practical experience with public cloud.
• Agile experience, with JIRA and Align.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Coordinates the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization.
• Leads Major Incidents to resolution authoritatively and confidently; in the heat of the moment may be called upon to make decisions on behalf of Employee Platforms that could have production impacting implications.
• Sends executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis.
• Leads large senior management conference calls to advise Lines of business (LOBs) of major incidents occurring in the environment.
• Performs root cause analysis for all critical Major incidents and driving resolution to the issues.
• Ensures that the firm’s monitoring and automation platforms are actively leveraged to drive continuous improvement of business data and identifying systemic issues and eliminate them from the root level.
• Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of Employee Platforms.
• Executes policies and procedures that ensure operational stability and availability.
• Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
• Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.