Lead Investigator - Internal Investigations

at  Wells Fargo

WHY WELLS FARGO:

This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.
We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications, US:

• 5+ years of Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Strong investigative interviewing skills
• Experience with complex internal investigations
• Proven ability to assess, identify, and investigate allegations of misconduct
• Advanced link analysis skills to identify common fraud elements, trends, or points of interests to locate related incidents
• Strong interpersonal skills and be highly effective in dealing with individuals regarding sensitive and sometimes controversial matters
• Employs specialized research techniques to detect fraudulent behaviors through strategy alerting opportunities
• Possess advanced level technical skills to navigate various applications to identify internal fraud
• Ability to manage complex data requiring the coordination of internal and external resources
• Ability to synthesize complex analytical findings into executive level communications
• Excellent oral and written communication skills and be capable of dealing with all levels of management and business partners
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to coordinate, lead and facilitate group meetings
• Demonstrated ability to work with leaders and team members at all levels and across functional lines
• Knowledge of retail bank systems (i.e., SVP, OIB, etc.), processes, and contacts as resources to conduct independent assessments
• Knowledge of brokerage platforms (i.e. Smartstation, Client Link), processes, and contacts as resources to conduct independent assessments
• Familiarity with case management systems, banking systems and operation
• Ability to mentor and train less senior staff
• A BS/BA degree or higher
• Certified Fraud Examiner (CFE)
• Certified Fraud Specialist (CFS)
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skill

Wells Fargo is seeking a Lead Investigator - Internal Investigations within Sales Practices and Conduct Management (SPCM). SPCM manages allegations of misconduct effectively when they arise, we reduce employee misconduct by sharing allegation insights with our business partners, and we demonstrate understanding and empathy for the employees that we serve.

In this role, you will:

• Assist Manager and Senior Manager with projects or initiatives.
• Lead complex initiatives with broad impact and act as a key participant in investigations
• Gather comprehensive evidentiary materials on cases with moderate to high risk or complexity related to individual allegations of misconduct
• Mentor, train, consult, and provide risk based investigative products and services to all lines of business
• Conduct forensic accounting, assist with computer crime investigations, and investigate breeches of information security policies
• Serve as the lead on high profile complex investigations with significant exposure to client management
• Execute investigations with moderate to high risk and complexity
• Make risk-based decisions in compliance with company, legal and regulatory requirements, and recommend actions in response to investigations
• Act as a primary investigator on high profile or complex cases
• Mentor and provide guidance to less experienced staff
• Function under a moderate degree of guidance and supervision
• Lead projects and initiatives with significant exposure to the bank
• Lead investigations with high risk or complexity related to business process, procedure, and policy
• Provide second level review and assessment of decisions made by those with less experience
• Consult with peers, colleagues and mid-level to more experienced managers regarding conflicts of interest, allegations, Wells Fargo Code of Ethics, and business conduct related policies on allegations
• Collaborate with Employee Relations, legal, business management, and other resources to offer employment decisions recommendations based on investigation results
• Serve as the primary client contact on assigned casework

Required Qualifications, US:

• 5+ years of Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong investigative interviewing skills
• Experience with complex internal investigations
• Proven ability to assess, identify, and investigate allegations of misconduct
• Advanced link analysis skills to identify common fraud elements, trends, or points of interests to locate related incidents
• Strong interpersonal skills and be highly effective in dealing with individuals regarding sensitive and sometimes controversial matters
• Employs specialized research techniques to detect fraudulent behaviors through strategy alerting opportunities
• Possess advanced level technical skills to navigate various applications to identify internal fraud
• Ability to manage complex data requiring the coordination of internal and external resources
• Ability to synthesize complex analytical findings into executive level communications
• Excellent oral and written communication skills and be capable of dealing with all levels of management and business partners
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to coordinate, lead and facilitate group meetings
• Demonstrated ability to work with leaders and team members at all levels and across functional lines
• Knowledge of retail bank systems (i.e., SVP, OIB, etc.), processes, and contacts as resources to conduct independent assessments
• Knowledge of brokerage platforms (i.e. Smartstation, Client Link), processes, and contacts as resources to conduct independent assessments
• Familiarity with case management systems, banking systems and operation
• Ability to mentor and train less senior staff
• A BS/BA degree or higher
• Certified Fraud Examiner (CFE)
• Certified Fraud Specialist (CFS)
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Job Expectations:

• Willingness to work on-site at one of the stated locations on the job opening
• Ability to work a hybrid work schedule - 3 days in office / 2 days remote