Lead IT Business Partner (f/m/x)

at  Deutsche Post DHL

Do you want to be part of the most international company in the world? A company that operates in more countries than any other and has been paving the way for international express deliveries since 1969? Would you like to be part of a company that connects people around the world and where value really does matter? More information on European Air Transport.
It’s not just about doing our best every day - the challenge is to find new ways to exceed our customers’ expectations and to make DPDHL group sustainably better every day!

REQUIRED SKILLS AND EXPERIENCES

• Successfully completed studies in (business) informatics, business administration or comparable (Master’s degree preferred)
• Relevant professional experience in a comparable function (at least 8 years), preferably in the aviation industry
• Several years of proven management experience
• Strong interpersonal skills in the areas of conflict resolution, consensus building and leadership
• Excellent diplomatic skills
• Fluent and business fluent in written and spoken German and English
• Strong ability to fully build and continuously develop (internal and external) customer relationships, evaluate customer satisfaction and derive measures to increase it
• Ability to take a holistic view of important IT and business topics, to develop and accept challenges
• Inventiveness and ability to drive topics forward in new ways
• Strong ability to analyse situations and make strategic, tactical and operational decisions
• Excellent process management skills
• Proven experience in implementing process change, especially digital transformation
• Skills and proven experience in project management
• Good communication and presentation skills
• Strong analytical thinker, team player and problem solver

As the strategic contact person for operations, technical and administration, the IT Lead Business Partner forms the interface between the specialist departments and the IT organization.

• Head of the department and management of staff
• Responsible for holistic IT consulting for the specialist departments
• Interface to internal IT and external service providers and development of a profitable network
• Sparring partner for the supported business units in order to optimally support the further development of existing and new processes and business models with the help of IT (solution design)
• Independently recording and communicating IT requirements from the divisions (requirements management) with existing or yet-to-be-developed IT solutions and services
• Introduction and optimization of IT demand management methods and processes (incl. IT resource perspective)
• Initiating the continuous improvement and strategic design of the IT service portfolio and IT standards in line with customer requirements
• Supporting the business areas in close cooperation with the process, project and IT experts to develop holistic and sustainable solutions (IT transformation)
• Management of IT projects at a local and global level with a high value contribution for one of the departments supported
• Support in the development of IT decision papers for management boards in cooperation with the specialist departments
• Supporting the implementation of tender procedures and the evaluation of suitable IT solutions
• Supporting the application of and compliance with IT governance, e.g. with regard to IT strategy, architecture and security/compliance requirements; introducing new requirements to the IT Governance Board
• Creating transparency for the supported departments regarding services in the IT project business (incl. backlog) and IT operations
• Overview and knowledge of IT contracts and IT SLAs and their further development
• Willingness to conduct internal workshops and training sessions and to take part in relevant qualifications for this purpose