Lead IT Support Technician

at  Arden University

ARDEN’S VALUES:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!
Closing Date: Monday 11 November 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups

As a Lead IT Support Technician, you will lead a regional team of support technicians located throughout our study centres who are responsible for delivering outstanding IT support and customer service to our staff and students.
You will oversee suitable processes for customer ticket management, including SLAs, fault categorisation and target resolution times, ensuring that the team performs to your own high standards. You will also line manage the IT Support Technicians and help them to develop their skills and knowledge.
You can find more about the responsibilities in the job description above.