Lead Loss Prevention Officer, M-F 5am to 1 pm

at  New Balance

WHO WE ARE:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

MAJOR ACCOUNTABILITIES:

• Provide excellent customer service to our internal and external New Balance customers.
• Respond to local incidents in person, make critical decisions, and control situations. Incidents may include but are not limited to medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.
• Control local access from our front desk security posts. Understand and navigate visitor management software. Register and check-in visitors, contractors, and temporary associates. Assist in checking and issuing employee identification and inspect bags and packages as necessary.
• Maintain oversight of all security programs such as photo ID enforcement, parking, C-TPAT, visitor management, emergency evacuation planning, security and safety observations, confidential material destruction, fire extinguisher and lighting audits, and facility patrols.
• Serve as training administrator for all internal New Balance and contract security staff for all operational programs, procedures, and security systems.
• Oversee the contract security operation at New Balance and liaison with contract security manager. Responsibilities include: screening new hires, training staff, and monitoring and evaluating performance of each officer.
• Position does not work a set shift and is on a flexible schedule to accomplish oversight and training requirements above. Travel between all Massachusetts locations is required.
• Assist with purchasing and invoice review and approval of contract service agreements, parts and service, and security systems projects.
• Expert with electronic access control system software. Monitor and respond to door alarm and card swipe activity for over 40 locations both domestic and international for more than 9000 active access card holders globally. Interpret access clearances, schedules, and create new badges.
• Expert with video management system software. Quickly access video for 100+ locations for live monitoring, recorded video playback, video archiving, and export to portable media.
• Understand and navigate intrusion alarm system hardware design, operations, and functions. Interpret zone locations, behavior, arm/disarm, and bypass zones. Assist local and remote customers with keypad operation.
• Expert with incident management and reporting software. Comprehensive reports must be filed for all incidents that occur. Reports are generated locally by a responding officer and are also submitted by our customers from any location. Officer must monitor the report inbox daily and investigate promptly.
• Using the incident management software for dispatch, track all daily work-based activities.
• Serve as application administrator for several security systems. Design, setup, and management of daily user features outlined above, create user profiles, and troubleshoot issues that occur.
• Assist with security systems projects. Remote programming, setup, and testing of new security systems installations in corporate, manufacturing, distribution, international, and retail environments.
• Assist with development of new security systems features, testing, and training materials.
• Able to serve as service coordinator for security systems at all domestic locations. Troubleshoot equipment issues that occur, request and manage service with our service providers, and manage internal service tickets.
• Able to serve as gateway manager of all incoming incident reports and service requests. Review each report/request, prioritize, and assign to the appropriate team member for investigation or completion.
• Assist with training new contract security officers using outlined materials when support is requested.
• Perform container inspections and investigate and report discrepancies in compliance with CTPAT program.
• Perform interior and exterior patrols of facility to ensure compliance with safety and security policies and procedures. Interact with employees and management to assist in correcting deficiencies related to the safety/security environment.
• Open and Close building(s) as scheduled.
• Participate in fire protection and safety programs, including inspections and evacuations. During scheduled times, remain on 24-hour call.
• Assist in performing crime prevention and confidential investigative work as directed by LP management. As an agent of the company, may appear as a witness in court cases extending from internal investigations.
• Perform other related duties as may be assigned or directed.

JOB REQUIREMENTS:

• Minimum 5 years of security or technology-based experience and/or BS college degree
• Experience supervising or leading others is desirable
• Advanced skill with computers and Microsoft Office applications
• Experience with computer networking
• Expert at navigate multiple software-based security systems
• Experience with security systems operations and maintenance
• Administrator knowledge and experience with the following systems is required:
• Software House CCURE 9000 Security & Event Management
• ExacqVision Video Management
• Resolver Risk & Incident Management
• DSC Intrusion Alarm
• Professional email communication and report writing proficiency
• Current First Aid/CPR certification desirable
• Ability to speak or understand Spanish is an advantage
• Valid drivers’ license, vehicle, and phone required
• Ability to conduct the extensive interior and exterior walking patrols required of this position.

Please refer the Job description for details