Lead - Managed Services

at  Horizontal Digital

TECHNOLOGY LEAD, MANAGED SERVICES

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. We make this lofty standard a reality by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:

• Create and build operation model and go-to market strategy for Horizontal’s Managed Services practice for our clients
• Manage, lead, and grow a team of Service Desk, Infrastructure, and Application Engineers and Associate Technology Leads, providing guidance and mentorship
• Foster strong relationships with clients, serving as the primary point of contact for managed services engagements
• Oversee the delivery of managed services including but not limited to system enhancements, user support, and system maintenance
• Continuously analyze clients’ environments; identify areas for improvement and propose and implement solutions to optimize system performance
• Ensure the highest quality of service delivery by implementing best practice