Lead Multi-Platform DevOps Engineer

at  Deloitte

PRIMARY QUALIFICATIONS:

• Must have at least 8 years of relevant IT experience supporting applications and hosting or 6 years of related experience with an advanced degree.
• 2+ years pertaining to Cloud hosting (PaaS preferable) as well as the development & support of CI/CD environments
• 2 years of experience writing scripts in one or a combination of the following languages: C#, PowerShell, Perl, Unix Shell Scripting, Terraform, or JavaScript (Node.js)
• 2 years of experience managing systems in environments where IT service management frameworks are leveraged (based on ITIL, COBIT, MOF, or similar frameworks).
• Bachelor’s degree in Computer Science, Business Information Systems or relevant experience and accomplishments.
• Limited immigration sponsorship may be available
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve

PRIMARY DUTIES:

The Client Solutions Group reports to the office of the Deputy CIO for Technology and is responsible for delivering DevOps services which accelerate the delivery of both revenue-generating and internal applications. The DevOps group flexes to support business-lead software development while bring to bear best practices which streamline and fully automate the release management pipeline.
The successful candidate will engineer, install, configure, monitor, maintain and troubleshoot Deloitte’s cloud applications and hosting platforms in an environment that embraces DevOps philosophes to empower the implementation of tools and processes which enable the rapid development and deployment of software, continuous integration/deployment, automated quality checks, and operational metrics that can be consumed by development teams. This position is responsible for execution, engineering, and operational tasks for applications and hosting platforms running in the Public and Private Cloud. This responsibility includes both Server, Serverless, and Containerization services.
The position requires a strong understanding of hosting Cloud applications that leverage the Microsoft technology stack as well as a solid understanding of the Microsoft Windows Server platform as well as Linux based distributions. IaaS and PaaS application development/hosting experience is required and responsibilities will extend to PaaS services such as Azure Service Bus, Virtual Networking, Azure AD, Cloud Storage, and Azure Service Fabric. This role works with operations and project teams to deliver production application support. In performing this role, the successful candidate will work with in-house developers and production support teams to resolve platform operational issues for Hybrid and non-Hybrid Cloud applications. An understanding of cloud platform troubleshooting techniques are a must for Azure, AWS, and GCP.

Additional position duties include:

• Install, configure, automate, and monitor various Cloud Services (IaaS, PaaS, and SaaS), IIS, and other web hosting technologies.
• Assist in-house development teams with application/platform integration issues such as security/permissions, Service configuration, and network issues (name resolution, firewall port flows, and load balancing).
• Devise and execute test plans to reproduce and validate problem root cause in non-production environments.Drive service recovery efforts by completing server/client log analysis, network traces and process profiling via .NET profilers. A working knowledge of web application troubleshooting and monitoring tools
• 
  
• such as Wireshark, Fiddler, HTTPWatch, LogParser, Perfmon, MS SCOM, OMS, and New Relic are desirable.

• Identify virtual and physical infrastructure issues which impact the functionality of the application and hosting platform. A working knowledge of Active Directory, SQL server, firewalls, and load balancing solutions is desirable.
• Perform operational engineering for activities which include platform upgrades, patching, monitoring, configuration, and troubleshooting.
• Provide periodic off-hours on-call support for production systems per team rotation.
• Leverage established system performance standards to support capacity management objectives.
• Implementation and periodic testing of business continuity plans for supported hosting environments.
• Communicate and troubleshoot issues across multiple stakeholders in the ITS organization. Interaction with people at a variety of technical and management levels will occur daily.
• Identify opportunities to script operational procedures to reduce manual effort.

OUR PURPOSE

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments.