Lead Network Voice Engineer

at  Vestas

DESCRIBE THE DEPARTMENT

Do you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to deliver Network and Core Infrastructure services for site role out and continues operations. Our branches and end users’ infrastructure access are crucial for Vestas.

QUALIFICATIONS

• Candidates must possess a Bachelor’s/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
• Candidates must have at least 3+ years’ experience deploying, administering, or troubleshooting enterprise routing, switching or collaboration solutions.
• Professional certifications CCNA Voice, Collaboration or equivalent is a valuable asset.
• Must have working knowledge of switches, routers, collaboration solutions from Cisco or equivalent brand.
• Experience in managing Verba Recording and Farlon Switchboard is desirable.
• Knowledge of MS Teams Voice is beneficial.
• Hands on experience in programming languages such as PHP, Python, etc.
• Unix/Linux knowledge is a valuable asset.
• Experience with Network technologies such as DNS, DHCP, Cisco ISE, DNAC Wireless Local & Flex is a valuable asset.
• Hands-on experience with network monitoring and troubleshooting tools such as Splunk, Wireshark
• Excellent judgment and solid decision-making skills.
• Good interpersonal skills/communication skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Good problem-solving skills and ability to meet demanding time constraints.
• Relevant but not mandatory skills: Experience working with ServiceNow and governance process.
• Fluent English in speaking and writing is a prerequisite.

RESPONSIBILITIES

As a Voice Operations engineer your initial key area is the continued roll out of infrastructure services through our continued (small and major) sites roll out. These initiatives cover multiple platforms, where you’ll

• Maintain our Global Platform.
• Configure per design and standards.
• Participate in Roll Out hyper care

As you get more familiar with our infrastructure and process, you’ll take part in the daily operations of our entire access platform handling incoming request and incident tickets, acting on preventive monitoring and alerting and engage actively in our e2e products with the architects and engineers for the continued development of our services.

JOB DESCRIPTION AND KEY RESPONSIBILITIES

• Candidates are responsible for the implementation, administration, and management of collaboration solutions such as, but not limited to, Cisco CUCM, CUC, UCCX, VG, CUBE, Webex, IP Phones, ATA
• Candidates must have strong Cisco routing and switching/data/voice networking skills including SIP, MGCP, PRI, FXS/FXO, etc.
• Creates and maintains detailed project plans, scopes of work, diagrams, and other technical documentation of the voice infrastructure.
• Candidates are responsible for creating, executing, and presenting acceptance tests such as User Acceptance Test.
• Provide timely project status updates to stakeholders, project managers, and IT infrastructure management.
• Conducts/develops proactive maintenance designed to ensure optimal performance of the voice network.
• Assist in planning for the future strategy of telephony and contact center.
• Execute performance and statistical monitoring and develop procedures and best practices to improve the overall environment.
• Experience working in enterprise voice networks is desired and the ability to work in a time-sensitive situation and interface with senior management.
• Evaluate and maintain Telephony systems and design. Reviewing hardware, software, and vulnerabilities that may impact reliability and compliance.
• Provide timely recommendations and remediation maintaining voice infrastructure reliability and compliance.
• Collaborates with Product Owners, Technology Owner, Dev Team members, Architects, and Chapter Leads to assess Telecommunications needs related to voice and data networks.
• Provides technical and administrative direction to peers by conducting training on IP Telephony, Contact Center, upgrades, and preventive maintenance.
• Implement and maintain processes, procedures and associated plans for network infrastructure including administration, usage, and disaster recovery.
• Document standard operating procedures, diagrams, and training materials for use by the team.