Lead Premium Support Engineer (Documentum)
at Open Text Corporation
Remote, Scotland, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Nov, 2024 | Not Specified | 02 Sep, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Be the customer’s single point of contact for support incidents opened for a specific product center.
- Develop an in-depth understanding of your customer’s environment and implementation & develop a strong working relationship with customers.
- Leverage deep technical expertise and knowledge of your customer’s environment to resolve incidents more efficiently.
- Provide timely updates on open incidents & coordinate with other OpenText experts as needed to expedite timely resolution.
- Apply best practices to help our customers minimize operational risks and avoid common pitfalls.
- Provide periodic supportability assessments & offer technical support mentoring to increase the customer’s knowledge.
- Understand the operational profile of your customer’s environment to improve the support that OpenText delivers.
- Act as a strategic partner in developing plans to proactively improve and maintain the customer’s software investment.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
A customer support environment
Proficient
1
Remote, United Kingdom
