Lead Premium Support Engineer - Operations Bridge Manager (OBM)
at OpenText
Cork, County Cork, Ireland -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Apr, 2025 | Not Specified | 30 Jan, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Hiring Manager: Andy Fair
Talent Acquisition Advisor: Sarah Dinneen
Job Code Level: TEP4
Refer Your Friends!
Responsibilities:
- Senior Support Expert who acts as a single point of contact for all technical support cases on OBM from assigned Premium Support customers,
- Develop an in-depth understanding of your customers’ OBM environment(s) to resolve their support cases more efficiently,
- Develop a strong working relationship and act as an extension of the customer’s technical team,
- Provide reactive and proactive support and guidance to improve the performance and reliability of their OpenText solutions and minimize operational issues,
- Coordinate with other OpenText support experts and Product Engineering to expedite timely resolution of support cases.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
A customer support environment
Proficient
1
Cork, County Cork, Ireland
