Johnson & Johnson is currently seeking a Lead Product Analyst to join our Customer Engagement Platform team located in Cincinnati, OH.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
The Product Analyst will work in partnership with key business partners and the technical team to translate business needs into clearly and easily understood agile user stories. The main focus will be on MedTech CRM capabilities and ensuring the acceptance criteria is delivered successfully.

Responsibilities:

• Understand user needs and translate them into detailed requirements for the team using Jira
• Build use cases, user stories, visualization, and process flows
• Understand, refine, and validate the ‘Voice of Customers’ (VOC) - business challenges, opportunities, and risks with stakeholders; challenge stakeholders on their assumptions, understand “why”, and distinguish needs from wants
• Be the requirements subject matter expert representing stakeholders; ensure details of processes are documented, understood, and vetted with stakeholders and project teams
• Proactively communicate and collaborate with stakeholders and delivery teams to prioritize requirements, define and evaluate potential solutions, and propose quick fixes when appropriate
• In partnership with product owners, maintain a deep understanding of strategic business goals to ensure that the backlog priorities are aligned with business needs
• Apply compliance requirements within scope of responsibility, provide documentation and participate in compliance activities as required
• Support UAT testing and ensure capabilities are deployed successfully
• Support post-deployment launch activities (bug and enhancement backlog stories)

QUALIFICATIONS

Qualifications

• Demonstrate knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks
• Direct experience as a business analyst in multiple cross-functional process improvement initiatives
• Proven experience driving consensus across multiple stakeholders from different business functions
• Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management
• Ability to understand technical jargon and communicate it in layman’s terms
• Experience with Agile methodologies, documenting user requirements/user stories for development of software
• Demonstrates ability to challenge the status quo and continuously innovate through experimentation (test & learn)
• Strong problem-solving skills with the ability of accurately analyzing situations and reaching productive decisions based on informed judgment
• Leadership, collaboration, communication and analytical skills are required

Required:

• Bachelor’s Degree or Equivalent Degree
• Minimum of 5 years business analyst work experience within CRM
• MedTech Industry Experience
• Knowledge in SAFE agile, HPT, program increment process

Other:

• Requires up to 10% domestic and/or international travel to other sites/locations

The anticipated base pay range for this position is $90,000 to $144,900. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits
This job posting is anticipated to close on September 30, 2024. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.

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• Understand user needs and translate them into detailed requirements for the team using Jira
• Build use cases, user stories, visualization, and process flows
• Understand, refine, and validate the ‘Voice of Customers’ (VOC) - business challenges, opportunities, and risks with stakeholders; challenge stakeholders on their assumptions, understand “why”, and distinguish needs from wants
• Be the requirements subject matter expert representing stakeholders; ensure details of processes are documented, understood, and vetted with stakeholders and project teams
• Proactively communicate and collaborate with stakeholders and delivery teams to prioritize requirements, define and evaluate potential solutions, and propose quick fixes when appropriate
• In partnership with product owners, maintain a deep understanding of strategic business goals to ensure that the backlog priorities are aligned with business needs
• Apply compliance requirements within scope of responsibility, provide documentation and participate in compliance activities as required
• Support UAT testing and ensure capabilities are deployed successfully
• Support post-deployment launch activities (bug and enhancement backlog stories