Lead Product Manager

at  Wells Fargo

WHY WELLS FARGO:

This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.
We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Demonstrated ability to develop and execute short-term and long-term strategies related to effective and flexible use of people, systems, structures, processes.
• Ability to influence and build relationships with LOB stakeholders, technology leadership, external service providers, and architecture teams.
• Demonstrated success in combining operational excellence concepts, such as standardized work and problem solving/continuous improvement, with software-based technology implementations
• Knowledge and understanding of customer Redress, Complaints and Remediation’s policies and regulations.
• Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies

Wells Fargo is seeking a Lead Product Manager role, focusing on the build out of our operational insights and data optimization product. This position is an opportunity to lead the development and implementation of enterprise complaints, remediation and redress data insights and root cause analysis optimization. This role will support designing and leading delivery efforts for business and product use cases, leveraging Artificial Intelligence solutions that will optimize the outcomes for business lines and teams supporting identification and resolution of customer impacts and events. Critical success factors will include the ability to develop partnerships and influence positive outcomes with many business and functional areas and provide execution excellence for risk management and process optimization.

In this role, you will:

• Lead complex initiatives including establishing marketing programs for new products or enhancements
• Conduct market research and market results-oriented analysis for major products and services
• Review and analyze complex major product lines and services
• Implement change delivery solutions for the portfolio’s technology process work of low to moderate complexity
• Make decisions in complex and multi-faceted situations of global market dynamics, trends, and regulatory impact
• Oversee risk management to meet deliverables and drive new initiatives
• Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals
• Lead projects, teams, or serve as a mentor to less experienced staff

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Demonstrated ability to develop and execute short-term and long-term strategies related to effective and flexible use of people, systems, structures, processes.
• Ability to influence and build relationships with LOB stakeholders, technology leadership, external service providers, and architecture teams.
• Demonstrated success in combining operational excellence concepts, such as standardized work and problem solving/continuous improvement, with software-based technology implementations
• Knowledge and understanding of customer Redress, Complaints and Remediation’s policies and regulations.
• Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies.

Job Expectations:

• Ability to travel up to 10% of the time.
• This position is not eligible for Visa sponsorship.
• Ability to work on site in a hybrid role.
• Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.