Lead Product Strategy Manager - Retention and Engagement

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Financial product management experience - banking experience preferred
• Strategic thinker with familiarity building and marketing products and developing digital and omnichannel experiences and solutions tailored to unique customer needs
• Strong experience using data to define problems, identify trends, generate insights, and solve problems
• High degree of comfort with ambiguity and ability to juggle multiple priorities simultaneously
• Experience working in management consulting, strategy & operations, or investment banking
• Experience working in consumer finance
• Ability to create clear and compelling presentations with exceptional strategic “storytelling” skills, particularly for a senior audience
• Ability to collaborate with a variety of cross-functional stakeholders and develop and maintain strong relationships with key partners
• Detail oriented with excellent analytical skills and ability to synthesize data to make decisions
• Knowledge and understanding of product or program management: development of roadmaps, strategies, and management of products ranging from concepts in ideation through to market delivery
• Proven track record of delivering results
• Self-starter with high energy and motivation who works well independently and can lead cross-functional teams
• Strong sense of urgency and results oriented with the ability to motivate teams and mobilize resources
• Proven ability to influence, educate and advocate for an idea or vision and gain alignment
• Comfortable working with a wide variety of corporate executives, channels, marketing, operations, and other business partners
• Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies
• Exceptional organization, coordination, and time management skill

Wells Fargo is seeking a Lead Product Strategy Manager - Retention and Engagement to join the Consumer & Business Deposits Financial Products team. This team is responsible for developing product value propositions, experiences, and go-to market strategies that drive customer and balance growth with high customer satisfaction. Your role on the Mass Market Financial Products team will be to create and help deliver deepening and retention strategies for our checking and savings portfolios. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Develop a deep understanding of the customer lifecycle and experience to identify and execute retention and engagement strategies
• Become an expert in the rapidly changing consumer deposits market and use your insights to inform high-priority initiatives
• Maintain a pulse on the financial health of the Mass Market segment, highlighting key metrics and trends and developing action plans to drive improvements
• Lead strategy projects evaluating future opportunities and ultimately shape the product roadmap for the Mass Market segment
• Provide vision and expertise to leadership on innovative products and solutions to meet customer needs
• Articulate vision, define scope, establish goals, and provide direction on building, changing, and managing deposit products, solutions, and experiences
• Engage, collaborate, and influence leaders, stakeholders, partners, subject matter experts, project managers and delivery teams companywide

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Financial product management experience - banking experience preferred
• Strategic thinker with familiarity building and marketing products and developing digital and omnichannel experiences and solutions tailored to unique customer needs
• Strong experience using data to define problems, identify trends, generate insights, and solve problems
• High degree of comfort with ambiguity and ability to juggle multiple priorities simultaneously
• Experience working in management consulting, strategy & operations, or investment banking
• Experience working in consumer finance
• Ability to create clear and compelling presentations with exceptional strategic “storytelling” skills, particularly for a senior audience
• Ability to collaborate with a variety of cross-functional stakeholders and develop and maintain strong relationships with key partners
• Detail oriented with excellent analytical skills and ability to synthesize data to make decisions
• Knowledge and understanding of product or program management: development of roadmaps, strategies, and management of products ranging from concepts in ideation through to market delivery
• Proven track record of delivering results
• Self-starter with high energy and motivation who works well independently and can lead cross-functional teams
• Strong sense of urgency and results oriented with the ability to motivate teams and mobilize resources
• Proven ability to influence, educate and advocate for an idea or vision and gain alignment
• Comfortable working with a wide variety of corporate executives, channels, marketing, operations, and other business partners
• Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies
• Exceptional organization, coordination, and time management skills

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• Ability to travel up to 10% of time
• This position is not eligible for Visa sponsorship
• Required location(s) listed below. Relocation assistance is not available for this position.

Job posting may come down early due to volume of applicants

Posting Locations:

• NC-Charlotte: 401 S Tryon St Charlotte, NC 28202
• AZ-Phoenix: 11601 N Black Canyon Hwy Phoenix, AZ 85029
• MN-Minneapolis: 550 S 4th St Minneapolis, MN 55415