Lead Project and Program Manager - Lead to Quote Process Manager

at  Wolters Kluwer

The Lead Project & Program Manager (also referred to as Business Process Manager – Lead to Quote) is responsible for supporting initiatives across the Tax & Accounting Division. This position reports to Vice President Operations, Integration and Transformation and works closely with executive leadership across cross-functional teams to support the strategic plan, financial goals, and operational objectives of the business. The Business Process Manager is responsible for developing and implementing standardized / best practices for Lead to Quote by working closely with the business, Enterprise Architects, and delivery teams. They will own and manage end-to-end process definition and will be responsible for the automation of those processes. To accomplish this, the Business Process Manager will have to develop a deep understanding of the TAA business and strategies.

• Develop and implement standard / best practices for Lead to Quote to be used by all TAA business units/segments’
• Own and manage end-to-end process definition – identifying where and how to enable straight-through-processing
• Map current Lead to Quote processes and gain deep understanding of processes used by each TAA business unit/segment
• Ensure business units/segments migrated to Common platforms do not deviate from Standardized/Best practices
• Maintain Standardized/Best practices as Common platforms are enhanced
• Drive cross-functional collaboration and engagement across BUs, Geographies, GBS, and dxg to generate alignment, buy-in, and to identify and implement best practices for Lead to Quote
• Identify change impacts to people, processes, and technology. Develop and execute change management plans in coordination with overall CXP / BPM leader
• Partner with Technology teams to design and develop solutions to meet divisional business needs, functional specifications / technical development
• Oversee and ensure successful user acceptance testing, business change management and training
• Escalate issues that impact multiple teams or process areas
• Define and track milestones and KPIs for Lead to Quote
• Provide regular updates to management – identifying progress, risks, issues, and key decision points
• Develop communication materials that are targeted to the audience, providing accurate information in a professional and engaging manner
• Organize and maintain business process documentation repository for Lead to Quote

Job Qualifications
Education: Bachelor’s Degree or equivalent required. Advance degree preferred.
Experience:

Required:

• 12+ years experience with deep expertise in business process analysis, optimization, and automation
• Proven record of building and improving finance, accounting and/or operations processes
• Proven skills in building successful executive relationships with peers, colleagues, and partners
• Comfortable and confident in working with the senior most executives of global multi-billion-dollar corporations
• Experience in operations or systems implementation roles
• Experience with ERP and CRM systems

Preferred:

• Familiarity with SAP
• Familiarity with Salesforce.com
• CPQ/Billing experience

Other Knowledge, Skills, Abilities or Certifications:

• Ability to create business requirements in partnership with several business units, departments, and technology partners to ensure end solutions meet customer needs and organizational objectives
• Continuous improvement mentality that drives operational excellence, quality, and transformation
• Ability to work and interact with C level executives
• Excellent facilitation skills and ability to negotiate with senior level management and external stakeholders to influence decisions
• Excellent organizational skills
• Demonstrated leadership ability. Ability to lead highly visible programs or initiatives across the organization
• Ability to manage and prioritize multiple initiatives and work within tight deadlines
• Excellent oral and written communication skills. Must be capable of preparing and presenting complex material to executives and senior management

Travel requirements
Must be able to travel up to approximately 30% of the time including some international travel
Physical Demands
Normal Office Environment
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements

• Develop and implement standard / best practices for Lead to Quote to be used by all TAA business units/segments’
• Own and manage end-to-end process definition – identifying where and how to enable straight-through-processing
• Map current Lead to Quote processes and gain deep understanding of processes used by each TAA business unit/segment
• Ensure business units/segments migrated to Common platforms do not deviate from Standardized/Best practices
• Maintain Standardized/Best practices as Common platforms are enhanced
• Drive cross-functional collaboration and engagement across BUs, Geographies, GBS, and dxg to generate alignment, buy-in, and to identify and implement best practices for Lead to Quote
• Identify change impacts to people, processes, and technology. Develop and execute change management plans in coordination with overall CXP / BPM leader
• Partner with Technology teams to design and develop solutions to meet divisional business needs, functional specifications / technical development
• Oversee and ensure successful user acceptance testing, business change management and training
• Escalate issues that impact multiple teams or process areas
• Define and track milestones and KPIs for Lead to Quote
• Provide regular updates to management – identifying progress, risks, issues, and key decision points
• Develop communication materials that are targeted to the audience, providing accurate information in a professional and engaging manner
• Organize and maintain business process documentation repository for Lead to Quot