Lead, Provider Enablement

at  Spring Health

OUR MISSION: TO ELIMINATE EVERY BARRIER TO MENTAL HEALTH.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
We are seeking a strategic and detail-oriented Provider Support Lead, Enablement to join our Provider Success team. Reporting to the Associate Director, Provider Success, this role will oversee and execute initiatives critical to provider readiness, self-service enablement, and training. You will lead the project management of product and policy launches, develop self-service strategies, and play a pivotal role in the ongoing evolution of our support resources. Ideal candidates are passionate about supporting providers with clear, accessible information and self-service tools, and they thrive in collaborative environments focused on operational excellence and impact.

• Project Management of Product and Policy Launches
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• Lead project management for product and policy launches, overseeing internal and external content creation, provider communications, POPs awareness, and provider adoption strategies.

• Ensure thorough and proactive communication plans to keep providers informed and prepared for new features, policy changes, and rollout plans.
• Self-Service Content Strategy & Management
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• Own the strategy, creation, and ongoing optimization of provider self-service resources, including the Zendesk Guide, with a focus on reducing provider reliance on direct support.

• Drive content updates and improvements, ensuring all self-service materials reflect the latest policies, procedures, and product functionalities.
• Stakeholder in Release Rollout Strategy
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• Collaborate with the CGX team to shape and enhance the release rollout strategy, contributing insights to improve provider experience and adoption for each release cycle.

• Act as a liaison, gathering feedback from providers and internal teams to refine and optimize rollout processes.
• Policy Documentation & Knowledge Base Management
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• Oversee the evolution of policy manuals and policy sections within the Zendesk Guide, ensuring they remain comprehensive, accessible, and aligned with the latest standards and practices.

• Maintain a focus on clarity and usability in documentation to drive provider adherence to policies and reduce support interactions.