Lead Sales Operations Coordinator

at  Thermo Fisher Scientific

JOB DESCRIPTION

The Sales Operations Coordinator will support PCS product and customer data management, standardize Request-For-Proposals (RFP) process, and builds customer quarterly business review presentations to support Sales. And will work with Product Management to enter customer pricing or price increases that may happen yearly or through the year. The successful candidate will demonstrate a passion for continuous process improvement and support the department using quantitative metrics and KPI’s. This role is critical to creating a world class customer experience and enhancing salesperson effectiveness.

EDUCATION

• Bachelor’s degree required, preferably in business or equivalent experience in appropriate specialty

EXPERIENCE

• 3+ years relevant business experience: operations, customer implementation, supply chain, sales, product management, and/or customer service
• Past experience improving or fully automating business processes

KNOWLEDGE, SKILLS AND ABILITIES

• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Proficient with business systems – ERP systems, CRM systems, workflow automation systems
• Strong written. verbal communication and presentation skills
• Knowledgeable in continuous improvement methodology and related analytical tools, e.g. PPI, Six Sigma, Lean, flow charting, pivot tables, etc.

• Setup new items and customers in accordance with documented processes within SFDC and the ERP system.
• Perform PCS Product Data Management that supports Sales opportunities.
• Meet Service Level Agreements.
• Item Maintenance.
• Build system accuracy and integrity of an item structure that includes item description, item class/ sub class/GL code updates, Unit-Of-Measure (UOM) updates, item status updates, and pricing
• Pricing Maintenance.
• Load customer rebates/contracts into ERP and update standard/list cost.
• Process and generate quotes for pricing changes/upload new sell price the TSS gives the customer.
• Build customer profiles and data requirements within PCS ERP
• Build and maintain customer item table maintenance - tie customer items (custom SKU’s) to PCS distributor items Maintenance Table
• Setup customer master file that includes ship to addresses and upload tax certificates
• Address customer inquiries and surveys – build answers for business questionnaires and work with Quality on specific questions
• Build QBR prep for customers - populate pre-approved customer template with PCS data
• SFDC support for Sales - support projects (to translate) PCS business into SFDC