Lead/Senior Customer Success Manager (DK)

at  Contractbook

INTRODUCTION

You will be the driving force behind delivering value from day one—leading onboarding, renewals, and expansion efforts. You will own your own portfolio of key customers. Novo Nordisk, EDC, Jyske Bank, Dansk Industry, Danløn to mention a few.
You will also be the right hand in leading the team of CSMs. Sharing your knowledge, improving process, doing strategic projects that will improve the team’s efficiency and company’s NDR.
You’ll collaborate with sales, support, and product teams to ensure customers get the value they deserve while shaping our customer success strategy.
This is your opportunity to continue shaping customer success from a cost centre into a powerful revenue engine while contributing to the growth and innovation at Contractbook.
Ready to make an impact?

• Take ownership of your own customer portfolio, guiding them through the onboarding process and driving first value, adoption, expansion, and renewals.
• Influence the direction and implementation of customer success at Contractbook, leveraging your experience and insights to contribute to the innovation and success of the team
• Help managing the team of CSMs, train, support and help others grow.
• Work with the sales team to ensure a smooth handoff and alignment on customer needs.
• Coordinate with customer support to resolve customer issues and improve the onboarding experience.
• Collaborate with product leadership to align customer success with product roadmap