Lead Service Owner – Palo Alto, Network & Security

at  Skillspark AB

START01-09-2024

DURATION> 12 months
Are you a Senior Network Service/ Product Owner with good knowledge of Palo Alto and experience leading an international team?
emagine are looking for your skills to lead a team that provides global support for STRATE and PRISMA. This will include owning the vendor relationship, change and incident management, and supporting new projects.

KEY SKILLS:

• Network & Security Operations Service / Product Owner with over 10 years’ experience.
• Prolonged exposure to large scale international and industrial corporate network infrastructure.
• Strong grounding in of Palo Alto network components (STRATA, PRISMA).
• Excellent overall knowledge of network security best practices.
• Service and delivery-oriented approach in an ITIL environment.
• Track record of leading and coordinated teams.
• Autonomous, able to own and run the service.
• Fluent communication in English.
• Effective during crisis incidents.
• Confident presenting to C-Level contacts

• Lead a team of six service support engineers.
• Manage escalations from users and project managers.
• Deliver technical expertise on network security infrastructure (STRATA, PRISMA).
• Troubleshoot and manage major incidents.
• Collaborate with Security & Compliance architect and engineers.
• Manage vendors - KPIs, follow up on service requests/incidents/complex changes, budgets.
• Track KPIs, team projects, and team capacity.
• Manage appliance lifecycles.
• Manage appliance licenses and products.
• On going improvement of service process and security.
• Support junior members of the team to grow their expertise.
  For full project details please apply with your latest CV or call Ravi with your questions.
  Ravi Kumar
  ravi.kumar@emagine.pt
  +351 96643081