Lead Service Technician

at  Honda

WHAT MAKES A HONDA, IS WHO MAKES A HONDA

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company which serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

ABOUT THIS POSITION:

We are seeking a highly motivated and results-driven Technical Lead to join our Operations team. This individual will be responsible for supporting internal and external service activities including serviceability analysis and benchmarking, creation of technical service documentation, building and implementing technical training and onboarding, and managing relationships with key partners and stakeholders (internal and external). Additionally, Technical lead, as the main subject matter expert for our vehicles, will be the main service point-of-contact for both internal and 3rd-party technicians.

REQUIRED WORK EXPERIENCE:

• 10+ years of experience as a service technician
• Success in mentoring and training junior service technicians
• Experience in micromobility, automotive, shared mobility, or related industries
• Superb written and verbal communication skills
• Experience in creating repair procedures, SOPs or similar technical documents

REQUIRED EDUCATION:

• High School Diploma
• ASE or equivalent certifications preferred

DESIRED SKILLS:

• Demonstrated history of adherence to ethical standards and professionalism
• Start-up environment experience is beneficial
• Strong interest in sustainable, environmentally friendly new technologies
• Knowledge of micromobility vehicles, delivery platforms, shared vehicle subscriptions, and parcel delivery solutions preferred.
• Experience with repair of micromobility delivery vehicles
• Knowledge and experience with mobile and on-site vehicle repair
• Knowledge of how to diagnose and repair CAN-BUS failures
• Experience with remote diagnostic, troubleshooting and support
• Excellent communication, presentation, and interpersonal skills
• Ability to build and maintain relationships with a diverse range of stakeholders (from C-suite members to partner operational staff).
• Self-motivated, results-oriented, and able to thrive in a fast-paced start-up environment
• Willingness to travel as needed for offsite workshops, market launches, and trade shows, and business activities, etc.

• Subject matter expert for FaaS technical maintenance and repair. Have deep understanding of the vehicle and systems to support and execute the overall service strategy.
• Support the Head of Service in the design, documentation and implementation of technical and digital service tools, processes and guides to be used by internal and external service teams.
• Support the launch of new projects globally by performing PDI, customer training and onboarding, and assisting with the maintenance and repair of FaaS assets as needed. Be the subject matter expert at the spot to support customer and product needs.
• Lead the service analysis on FaaS assets and competitor assets.
• Lead training and onboarding activities for Fastport Service technicians, 3rd party vendors, and direct customers.