Lead Service Technician

at  Survitec Group Limited

YOUR NEW ROLE

In this role you will take the lead for a Survitec service operations team. You will be allocating work and ensuring right first-time delivery to Survitec quality and safety standards. Lead Technician drives standard work whilst creating and maintaining safe working environment. It directly carries out service operations work and provides subject matter expertise for on-job coaching, support and guidance to ensure team members operate to stand

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Supporting the Service Operations Manager by carrying out site opening / closing procedures, safety walks and allocating work to self and other members of the team
• Supporting team members in becoming competent by providing on-jo coaching and support to help develop understanding and trouble shooting skills in one or more service product lines; supports formal sign off of competences by providing on-job assessment of team members working effectively to Survitec standard
• Delivering servicing installation, maintenance and repair activity to quality and safety standards and according to standard work routines, focusing on delivering key performance metrics
• Actively seeking opportunity to drive controlled continuous improvement, identifying and communication process improvement opportunities, so they can be considered for implementation across the whole service footprint
• Help specialists setting up and test new products or processes; installing complex systems according to training and competence level, seeking guidance and support where needed
• Carrying out preventive maintenance inspections, identifying and diagnosing any requirement for equipment and systems emergency repairs
• Developing knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure
• Working with Service Operations Manager to devise own monthly schedule, ensuring appropriate operational manpower
• Following Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others
• Developing own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce
• Developing and maintaining an understanding of relevant technology, external regulation and industry best practices through ongoing education and reading specialist materials
• Following stores requisition processes to maintain accurate stock levels and records
• Working with business improvement colleagues to implement standard toolkit and uses experience and work knowledge to contribute to problem solving for process variance, identifying root cause and appropriate corrective actions