Lead ServiceNow Consultant

at  FlyForm

SALARY: £70,000 - £85,000

FlyForm are looking for an experienced Lead ServiceNow Consultant to join our fast-growing professional services business.
You’ll be responsible for the successful delivery of our client’s ServiceNow needs in a consulting environment and hold a proven track record of delivering end-to-end ServiceNow implementations, but most of all, you love to transform the way our clients work through the power of ServiceNow and make a positive impact.

YOUR SKILLS AND EXPERIENCE

• Proven experience as a key technical member of a team, leading the development of solutions in client environments that have implemented a range of ServiceNow modules.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
• Knowledge of disciplined software release build/deploy processes such as SIM methodology.
• Knowledge of integrating with internal and external applications and systems.
• Ability to effectively communicate with all levels of the organisation.
• Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
• Ability to mentor novice staff in development and release management relative to the Service Now platform to drive quality, value and best practice.
• Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, Problem and Event Management.

• Design and configuration of ITSM and other solutions within ServiceNow such as ITBM, CSM, SAM, ITOM etc while driving the overall implementation through to go-live.
• Provide first class customer service to internal and external customers.
• Lead client workshops to review and capture business requirements and convert them into technical requirements.
• Work closely with Business Analysts and Project Managers to develop the agreed solutions.
• Finalise deployment architecture and solution design.
• Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
• Conduct meetings and calls with process owners to sign-off requirements.
• Coordinate with the implementation team and provide clarity on requirements.
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
• Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
• Development of requirement integration components (SSO, LDAP, etc).
• Development of required client specific reporting.
• Prepare all client facing and internal deliverables that are technology related.
• Participate in daily scrum meetings and weekly Agile sprints.
• Identify opportunities and provide additional value to our clients and work closely with the engagement and client account manager to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.