Lead Site Specialist

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
This is a customer specific traveling position with your home base as Cambridge, MA. The responsibility of this role is to provide coverage for planned absences or open positions at either Cambridge, MA or Andover, MA. The duration of that coverage will vary, as needed. Your site schedule will be reviewed with you at the beginning of each month, but is subject to change. You will be reimbursed for certain travel expenses to and from each site.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

3 plus years of related experience with inventory management preferred.
Experience working within a laboratory setting is a plus.
Experience working in customer service is also a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel onsite.
• Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, safety gloves, steel-toe shoes, and/or safety glasses.
• Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts.
• Regularly required to stand or walk for prolonged periods.
• Ability to work overtime, as needed.

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Work within computer systems to access and follow standard operating procedures
• Proactively communicate with the supervisor any customer concerns and/or potential problems
• Effectively address customer concerns within established resolution timeframes.
• Engage in process improvement activities
• May perform other responsibilities as assigned by management