Lead Site Specialist
at Thermo Fisher Scientific
California, California, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Dec, 2024 | USD 37 Hourly | 20 Sep, 2024 | N/A | English,Performance Metrics,Interpersonal Skills,Confidentiality,Material Handling Equipment,Customer Service,It,Docks,Overtime,Customer Requirements,Fisher,Analytical Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
Responsibilities:
Travel to provide temporary support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training, and open positions, sometimes for extended periods. Duties include:
- Cover services including order entry/order management, operating customer procurement systems, stockroom services, shipping/receiving, chemical tracking, glass washing, desktop delivery, dry ice services, and others as required
- Provide Post Coverage analysis, including recommendations to improve operational efficiency and corresponding Corrective Actions.
- Assist in updating SOPs and Work Instructions.
- Support new site implementations as required.
- Assist stockroom sites to prepare for Annual Physical Inventories
- Generate stock reports from ULSIM, and conduct cycle counts
- Make adjustments to ULSIM post-inventory
- Reconcile reports for finance as part of API
- Training support
- Cover for new employees attending systems training
- Provide site-specific training on-site operations, including proprietary customer systems
- Subject Matter Expert in Best Practices for the portfolio of services such as Order Management, Inventory Management, Glass Wash, Consignment, and Customer Inventory.
- Acquire and maintain all vital certifications to support all site operations.
- IATA and DOT certifications
- Fork truck
- Hand jack and pallet jacks
- Support the Quality Management System by:
- Develop, maintain, and complete adherence to departmental work instructions and standard operating procedures (SOPs) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal/external).
- Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy them.
- Complete all planned or unplanned quality & compliance training requirements within defined deadlines.
Key Responsibilities
- Handle all site operations and duties for efficient outcomes to maintain the highest standards of excellence.
- Operate across a wide variety of services, including training and assessment responsibilities, with a high level of success.
- Highlight RED Flags affecting site operations for corrective action
- Partner with Site Implementations, ensuring new engagements optimally meet contract obligations. Provide additional training to site personnel when needed
- Promote personal growth and development by staying abreast of new policies, procedures, and system improvements without the presence of a site trainer and management team.
- Maintain proficiency of all e-learning tools and online training as required.
- Listen to customer concerns, optimally diffuse dissatisfaction, and quickly identify the course of action with first-call resolution within established turnaround times.
- Attend customer-required training sessions.
- Participate in projects and perform all other duties as assigned.
- Proficient in Microsoft Office suite
- Strong time management and interpersonal skills
- Ability to lift to 50 lbs.
- Possess a valid driver’s license and a good driving record
- Ability to work beyond the regular business hours
- Ability to travel extensively 70 – 80% of the time.
- COVID-19 vaccination required for field service roles
At Thermo Fisher Scientific, each of our 50,000 outstanding minds has a unique story. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer. Apply today http://jobs.thermofisher.com
How will you get here?
Education
- Must possess a High School Diploma.
Knowledge, Skills, Abilities
- Must be able to read, write, and speak English.
- Displays a high level of confidentiality for both the customer and Fisher.
- Maintains Thermo Fisher Scientifics’ Four-I Values.
- Must possess a strong desire to serve the customer and the interpersonal skills to take care of various levels of personnel at the customer site.
- Must be customer-focused to deliver excellent customer service, including maintaining a professional appearance.
- Must possess the operating skills to use handheld scanners and learn to enter data in various systems as vital.
- Must possess the organizational skills to multi-task and meet deadlines as needed.
- Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met and to capture, present, and explain job or site-specific performance metrics.
- Must be proficient with a computer and the Microsoft Office software suite.
- Works primarily at customer locations in an office environment, including cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations, and laboratory environments
- May be required to work independently at customer location.
- Extensive walking may be required.
- Must be able to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 lbs.
- May be able to use material handling equipment such as push carts and pallet jacks.
- Depending on the building’s area, personal protective equipment, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves, may be worn.
- It may pass through areas where chemical-based allergens (such as penicillin, tetracycline, etc.) are used.
- Must be able to work overtime as required
Responsibilities:
Travel to provide temporary support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training, and open positions, sometimes for extended periods. Duties include:
- Cover services including order entry/order management, operating customer procurement systems, stockroom services, shipping/receiving, chemical tracking, glass washing, desktop delivery, dry ice services, and others as required
- Provide Post Coverage analysis, including recommendations to improve operational efficiency and corresponding Corrective Actions.
- Assist in updating SOPs and Work Instructions.
- Support new site implementations as required.
- Assist stockroom sites to prepare for Annual Physical Inventories
- Generate stock reports from ULSIM, and conduct cycle counts
- Make adjustments to ULSIM post-inventory
- Reconcile reports for finance as part of API
- Training support
- Cover for new employees attending systems training
- Provide site-specific training on-site operations, including proprietary customer systems
- Subject Matter Expert in Best Practices for the portfolio of services such as Order Management, Inventory Management, Glass Wash, Consignment, and Customer Inventory.
- Acquire and maintain all vital certifications to support all site operations.
- IATA and DOT certifications
- Fork truck
- Hand jack and pallet jacks
- Support the Quality Management System by:
- Develop, maintain, and complete adherence to departmental work instructions and standard operating procedures (SOPs) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal/external).
- Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy them.
- Complete all planned or unplanned quality & compliance training requirements within defined deadlines
Key Responsibilities
- Handle all site operations and duties for efficient outcomes to maintain the highest standards of excellence.
- Operate across a wide variety of services, including training and assessment responsibilities, with a high level of success.
- Highlight RED Flags affecting site operations for corrective action
- Partner with Site Implementations, ensuring new engagements optimally meet contract obligations. Provide additional training to site personnel when needed
- Promote personal growth and development by staying abreast of new policies, procedures, and system improvements without the presence of a site trainer and management team.
- Maintain proficiency of all e-learning tools and online training as required.
- Listen to customer concerns, optimally diffuse dissatisfaction, and quickly identify the course of action with first-call resolution within established turnaround times.
- Attend customer-required training sessions.
- Participate in projects and perform all other duties as assigned.
- Proficient in Microsoft Office suite
- Strong time management and interpersonal skills
- Ability to lift to 50 lbs.
- Possess a valid driver’s license and a good driving record
- Ability to work beyond the regular business hours
- Ability to travel extensively 70 – 80% of the time.
- COVID-19 vaccination required for field service role
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Logistics/Procurement
Purchase / Logistics / Supply Chain
Logistics
Diploma
Proficient
1
California, USA