Lead Site Specialist

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific, we are looking for a Lead Site Specialist to join our team in San Francisco, CA. As a member of our team, you will have the opportunity to make a real-world impact by supporting scientific research and helping our customers find cures for cancer, protect the environment, and ensure the safety of our food.
In this role, you will be a key contributor to our Unity Lab Services division, which provides integrated lab service, support, and supply management. As a Lead Site Specialist, you will be responsible for a range of scientific support services, including order entry, order management, material handling, and chemical tracking. Your attention to detail and flawless execution will ensure that our customers receive world-class service.

JOB REQUIREMENTS:

• Relevant experience in chemical management or an Associate degree in a scientific field (chemistry or biology preferred) are preferred qualifications for this role.
• 2-5 years of relevant experience, preferably in a laboratory setting or services
• Demonstrated customer service, verbal, written, and presentation skills
• Strong communication skills and a desire to deliver excellent customer service
• Ability to collaborate with various levels of personnel
• Proficiency in using handheld scanners and performing data entry
• Intermediate skills in Microsoft Office suite of software
• Ability to work independently at customer sites
• Ability to lift, push, and pull 30-40 pounds consistently
  Join us at Thermo Fisher Scientific and be a part of our mission to enable our customers to make the world healthier, cleaner, and safer. We value diverse experiences, backgrounds, and perspectives as we work together to drive innovation and support our customers. #StartYourStory and apply today!

• Perform on-site program replenishments and disbursements
• Manage inventory, including stock rotation and cycle counts
• Assist with order entry and expediting
• Resolve customer service calls and process product returns
• Provide functional supervision to team members
• Collaborate closely with the onsite team to address open corrective actions
• Collaborate with other teams to address support needs
• Gather data to support record maintenance
• Generate reports and develop site metrics
• Engage in process improvement activities