Lead Site Specialist

at  Thermo Fisher Scientific

JOB DESCRIPTION

Responsibilities:

Travel to provide temporary support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training, and open positions, sometimes for extended periods. Duties include:

• Cover services including order entry/order management, operating customer procurement systems, stockroom services, shipping/receiving, chemical tracking, glass washing, desktop delivery, dry ice services, and others as required
• Provide Post Coverage analysis, including recommendations to improve operational efficiency and corresponding Corrective Actions.
• Assist in updating SOPs and Work Instructions.
• Support new site implementations as required.
• Assist stockroom sites to prepare for Annual Physical Inventories
• Generate stock reports from ULSIM, and conduct cycle counts
• Make adjustments to ULSIM post-inventory
• Reconcile reports for finance as part of API
• Training support
• Cover for new employees attending systems training
• Provide site-specific training on-site operations, including proprietary customer systems
• Subject Matter Expert in Best Practices for the portfolio of services such as Order Management, Inventory Management, Glass Wash, Consignment, and Customer Inventory.
• Acquire and maintain all vital certifications to support all site operations.
• IATA and DOT certifications
• Fork truck
• Hand jack and pallet jacks
• Support the Quality Management System by:
• Develop, maintain, and complete adherence to departmental work instructions and standard operating procedures (SOPs) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal/external).
• Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy them.
• Complete all planned or unplanned quality & compliance training requirements within defined deadlines.

Key Responsibilities

• Handle all site operations and duties for efficient outcomes to maintain the highest standards of excellence.
• Operate across a wide variety of services, including training and assessment responsibilities, with a high level of success.
• Highlight RED Flags affecting site operations for corrective action
• Partner with Site Implementations, ensuring new engagements optimally meet contract obligations. Provide additional training to site personnel when needed
• Promote personal growth and development by staying abreast of new policies, procedures, and system improvements without the presence of a site trainer and management team.
• Maintain proficiency of all e-learning tools and online training as required.
• Listen to customer concerns, optimally diffuse dissatisfaction, and quickly identify the course of action with first-call resolution within established turnaround times.
• Attend customer-required training sessions.
• Participate in projects and perform all other duties as assigned.
• Proficient in Microsoft Office suite
• Strong time management and interpersonal skills
• Ability to lift to 50 lbs.
• Possess a valid driver’s license and a good driving record
• Ability to work beyond the regular business hours
• Ability to travel extensively 70 – 80% of the time.
• COVID-19 vaccination required for field service roles

At Thermo Fisher Scientific, each of our 50,000 outstanding minds has a unique story. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer. Apply today http://jobs.thermofisher.com
How will you get here?

Education

• Must possess a High School Diploma.

Knowledge, Skills, Abilities

• Must be able to read, write, and speak English.
• Displays a high level of confidentiality for both the customer and Fisher.
• Maintains Thermo Fisher Scientifics’ Four-I Values.
• Must possess a strong desire to serve the customer and the interpersonal skills to take care of various levels of personnel at the customer site.
• Must be customer-focused to deliver excellent customer service, including maintaining a professional appearance.
• Must possess the operating skills to use handheld scanners and learn to enter data in various systems as vital.
• Must possess the organizational skills to multi-task and meet deadlines as needed.
• Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met and to capture, present, and explain job or site-specific performance metrics.
• Must be proficient with a computer and the Microsoft Office software suite.
• Works primarily at customer locations in an office environment, including cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations, and laboratory environments
• May be required to work independently at customer location.
• Extensive walking may be required.
• Must be able to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 lbs.
• May be able to use material handling equipment such as push carts and pallet jacks.
• Depending on the building’s area, personal protective equipment, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves, may be worn.
• It may pass through areas where chemical-based allergens (such as penicillin, tetracycline, etc.) are used.
• Must be able to work overtime as required

Travel to provide temporary support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training, and open positions, sometimes for extended periods. Duties include:

• Cover services including order entry/order management, operating customer procurement systems, stockroom services, shipping/receiving, chemical tracking, glass washing, desktop delivery, dry ice services, and others as required
• Provide Post Coverage analysis, including recommendations to improve operational efficiency and corresponding Corrective Actions.
• Assist in updating SOPs and Work Instructions.
• Support new site implementations as required.
• Assist stockroom sites to prepare for Annual Physical Inventories
• Generate stock reports from ULSIM, and conduct cycle counts
• Make adjustments to ULSIM post-inventory
• Reconcile reports for finance as part of API
• Training support
• Cover for new employees attending systems training
• Provide site-specific training on-site operations, including proprietary customer systems
• Subject Matter Expert in Best Practices for the portfolio of services such as Order Management, Inventory Management, Glass Wash, Consignment, and Customer Inventory.
• Acquire and maintain all vital certifications to support all site operations.
• IATA and DOT certifications
• Fork truck
• Hand jack and pallet jacks
• Support the Quality Management System by:
• Develop, maintain, and complete adherence to departmental work instructions and standard operating procedures (SOPs) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal/external).
• Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy them.
• Complete all planned or unplanned quality & compliance training requirements within defined deadlines

Key Responsibilities

• Handle all site operations and duties for efficient outcomes to maintain the highest standards of excellence.
• Operate across a wide variety of services, including training and assessment responsibilities, with a high level of success.
• Highlight RED Flags affecting site operations for corrective action
• Partner with Site Implementations, ensuring new engagements optimally meet contract obligations. Provide additional training to site personnel when needed
• Promote personal growth and development by staying abreast of new policies, procedures, and system improvements without the presence of a site trainer and management team.
• Maintain proficiency of all e-learning tools and online training as required.
• Listen to customer concerns, optimally diffuse dissatisfaction, and quickly identify the course of action with first-call resolution within established turnaround times.
• Attend customer-required training sessions.
• Participate in projects and perform all other duties as assigned.
• Proficient in Microsoft Office suite
• Strong time management and interpersonal skills
• Ability to lift to 50 lbs.
• Possess a valid driver’s license and a good driving record
• Ability to work beyond the regular business hours
• Ability to travel extensively 70 – 80% of the time.
• COVID-19 vaccination required for field service role