Lead Software Engineer

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 10+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications.
• Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML
• 7+ years of experience with JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
• Full stack application development is a plus. 3+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
• Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.
• Sound knowledge on automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.
• System level testing through code (unit-level testing) and Experience identifying and developing automation frameworks and synthetic tests for policy validation.
• Overall 5+ years of experience, 3+ years working with GCP or alternate public/hybrid cloud and a proven track record for the below mentioned skills.
• Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, conducting discoveries and process improvements to accelerate software development .
• Expert and champion on NFR aspects for mission critical solutions at scale and leading the software development teams and instrumenting backlogs with shift left practices.
• Must have 3+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins,
• Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern IaC/EaC pipelines.
• Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.
• Enterprise Change Management and change control, experience working within procedural and process driven environment to create and maintain a strong risk and control posture.
• Proven experience of accelerated integration through cookbooks and blueprints, across vendors as well as enterprise CRM and ecosystems through design by contract and de-risking approaches with shift left.
• Must have professional cloud certification on Azure/GCP or other cloud provider.
• Ability to rationalize risk controls into policy outcomes.
• Should have good understanding of GCP or Public Cloud or AI Governance approach and solutions.
• Should have good understanding of Network Security Experience and Enterprise Architecture and OWASP Security practices exemplified through previous projects

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences.
• Ability to deliver & engage with partners effectively in a multi-cultural environment by demonstrating co-ownership & accountability in a matrix structure

Wells Fargo is seeking a dynamic Lead Software Engineer to join the Enterprise Application & Cloud Transformation team to realize a world class, next-gen Contact Center as a Service solution for the firm, creating an innovative and efficient customer and agent experience.

In this role, you will:

• Lead complex technology Cloud initiatives including those that are companywide with broad impact.
• Act as a key contributor in automating the provisioning of Cloud Infrastructure using Infrastructure as a Code.
• Make decisions in developing standards and companywide best practices for engineering and large-scale technology solutions. Design, Optimization and Documentation of the Engineering aspects of the Cloud platform.
• Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives.
• Review and analyze complex, large-scale technology solutions in Cloud for strategic business objectives and solving technical challenges that require in-depth evaluation of multiple parameters, including intangibles or unprecedented technical factors.
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals.
• Build and Enable cloud infrastructure, automate the orchestration of the entire Azure/GCP Cloud Platforms for Wells Fargo Enterprise.
• Working in a globally distributed team to provide innovative and robust Cloud centric solutions.
• Closely working with Product Team and Vendors to develop and deploy Cloud services to meet customer expectations.

Required Qualifications:

• 10+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications.
• Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML
• 7+ years of experience with JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
• Full stack application development is a plus. 3+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
• Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.
• Sound knowledge on automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.
• System level testing through code (unit-level testing) and Experience identifying and developing automation frameworks and synthetic tests for policy validation.
• Overall 5+ years of experience, 3+ years working with GCP or alternate public/hybrid cloud and a proven track record for the below mentioned skills.
• Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, conducting discoveries and process improvements to accelerate software development .
• Expert and champion on NFR aspects for mission critical solutions at scale and leading the software development teams and instrumenting backlogs with shift left practices.
• Must have 3+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins,
• Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern IaC/EaC pipelines.
• Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.
• Enterprise Change Management and change control, experience working within procedural and process driven environment to create and maintain a strong risk and control posture.
• Proven experience of accelerated integration through cookbooks and blueprints, across vendors as well as enterprise CRM and ecosystems through design by contract and de-risking approaches with shift left.
• Must have professional cloud certification on Azure/GCP or other cloud provider.
• Ability to rationalize risk controls into policy outcomes.
• Should have good understanding of GCP or Public Cloud or AI Governance approach and solutions.
• Should have good understanding of Network Security Experience and Enterprise Architecture and OWASP Security practices exemplified through previous projects.

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences.
• Ability to deliver & engage with partners effectively in a multi-cultural environment by demonstrating co-ownership & accountability in a matrix structure.

Delivery focus and willingness to work in a fast-paced, enterprise Agile environment.

• Proficient and have a thorough understanding of GCP Platform knowledge.
• Proficient and have a thorough understanding of Security best practices.
• Should have good understanding of Network infrastructure knowledge and experience.
• Should have good understanding of Monitoring and logging across multiple discrete platforms.