Lead Solution Consultant

at  UKG Ultimate Kronos Group

COMPANY OVERVIEW

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

DESCRIPTION & QUALIFICATIONS

Description
About the Role:
As a Lead Consultant, you will have the opportunity to implement our newly reimagined workforce management solution in customer environments. Your client management and interpersonal skills will enable you to utilize our defined implementation Methodology to meet milestones and completion dates, whilst leading and working closely with other teams to complete Net New Implementations, Migrations, change orders or ad hoc engagements.

Duties and Responsibilities Proposed:

• Lead and actively participate in Client Configuration design, build, test and deployment activities
• Work closely with other resources on new client implementation, upgrade, and change order projects
• Proactively consult on best practice methodology, configuration design and build activities to ensure client success
• Solution presenting
• Drive all client system requirements and collaborate with client and resources for project related decisions
• Utilize technical ability to prioritize issues and respond appropriately to multiple critical situations
• Research application questions by setting up scenarios and testing the application
• Analyze customer configurations and resolve or work around set up issues
• Provide significant transfer of product knowledge to our customers

Qualifications

• Bachelor’s degree or equivalent work experience
• Experience in Workforce management software applications implementation
• Experience working with client/server and/or Web Based technologies, integration or implementations of Cloud based systems
• Consulting / customer interface experience
• Excellent technical understanding of Operating Systems, networking technologies, software applications and communication protocols
• Broad knowledge of labour management, HR / Payroll, ERP, or similar domain product/systems is a strong plus
• Excellent oral and written communication skills
• Fluency in English
• Native language: another European language to address our clients needs
• Travel up to 50% may be required

• Lead and actively participate in Client Configuration design, build, test and deployment activities
• Work closely with other resources on new client implementation, upgrade, and change order projects
• Proactively consult on best practice methodology, configuration design and build activities to ensure client success
• Solution presenting
• Drive all client system requirements and collaborate with client and resources for project related decisions
• Utilize technical ability to prioritize issues and respond appropriately to multiple critical situations
• Research application questions by setting up scenarios and testing the application
• Analyze customer configurations and resolve or work around set up issues
• Provide significant transfer of product knowledge to our customer