Lead Support Engineer

at  CTI Digital

Due to the continued growth of our platform engineering team, CTI Digital is now looking for a dedicated .NET Developer with experience in Umbraco to join the team. This role will play a pivotal part in a new team, helping to lead, plan, grow and develop.
Our Platform engineering team is all about growth, development, listening and excelling in the way that we work! Our team offers exciting opportunities on several different projects, as well as offering complete ownership of work, dedicated and honest feedback, opportunities for training and development and complete honesty and Integrity at every stage.

KEY SKILLS & QUALITIES

• A high level of Umbraco and C# development expertise
• Enough familiarity with both front and back-end development to identify problems (although the role involves working alongside specialists in each area)
• Experience in defining and planning Drupal-based solutions to given requirements
• Good debugging skills to quickly identify issues.
• Experience with Git and release management workflows.
• Knowledge of measures contributing to security at both the application and hosting level
• Working within cross-functional teams (Design, User Experience, Development, Quality Assurance, Project Management)
• Self-sufficiency - taking initiative, with a positive attitude
• Pragmatism - creative and open-minded when approaching challenges
• Leading, supporting and mentoring team members to realise their potential
• Problem-solving - remaining composed under pressure
• Ambitious - coming to work to make a difference.
• Client-facing communication skills (both written and verbal/in-person)
• Good organisational skills

• Lead, manage and assist other developers on the support team through guidance, helping to plan work, reviewing code and dealing with issue escalations.
• Mentor other developers on the team, maintaining internal documentation and flagging training requirements where appropriate.
• Line management of developers on the support team, overseeing their work and working with them to set suitable objectives and learning goals.
• Ensure that development work to enhance existing sites is implemented to a high standard and is delivered in a clean, maintainable manner.
• Work alongside the support, hosting & development teams who are involved with support across the business to both progress day-to-day work and help identify/implement improvements across our services.
• Ensure solid release management practices are adhered to, and that multiple active workstreams are tested, merged and released through our structured change management process.
• Directly investigate and support the team with support & CE issues escalated by other members of the team, both in the application and at the hosting/service level.
• Liaise with system administrators where more advanced hosting-related assistance/investigation is required.
• Communicate clearly and directly with clients via written updates, calls and face-to-face meetings as required, at the appropriate level of detail and in a way they can understan