Lead Systems Operations Engineer - Major Problem Workflow Coordinator

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $206,100.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Expereince and in-depth knowledge of conducting Root Cause Analysis with multiple stakeholders on all priority major
• incidents to assist in driving towards identifying Root Cause, the associated Problem Task actions, and the creation andpublishing of detailed Root Cause Analysis Reports
• Expereince in project coordination, process improvement and team support
• Strong organization skills, time management, attention to detail, and analytical abilities
• Major Incident management experience
• Excellent written and verbal communication skills
• Experience working with ServiceNow or equivalent
• Experience working with Microsoft Teams or equivalent
• Experience working with Cloud technologies
• Experience working in an Agile team environment
• Advanced problem solving and technical troubleshooting capabilities
• Strong attention to detail and accuracy skills
• Experience navigating through ambiguity
• Ability to quickly establish credibility to build and maintain effective working relationship

Wells Fargo is seeking a Lead Systems Operations Engineer - Major Problem Workflow Coordinator as part of the Technology Major Incident and Problem Management (TMIPM) team to manage intake and optimize the flow of work for problem management. This lead engineer will utilize an advanced understanding of major problem and incident management practices and tools, maintain an enhanced knowledge of ITIL, Agile, and SRE practices, and possess the adaptability to work in a fast-paced, partnership-centric, business and technology environment.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Expereince and in-depth knowledge of conducting Root Cause Analysis with multiple stakeholders on all priority major
• incidents to assist in driving towards identifying Root Cause, the associated Problem Task actions, and the creation andpublishing of detailed Root Cause Analysis Reports
• Expereince in project coordination, process improvement and team support
• Strong organization skills, time management, attention to detail, and analytical abilities
• Major Incident management experience
• Excellent written and verbal communication skills
• Experience working with ServiceNow or equivalent
• Experience working with Microsoft Teams or equivalent
• Experience working with Cloud technologies
• Experience working in an Agile team environment
• Advanced problem solving and technical troubleshooting capabilities
• Strong attention to detail and accuracy skills
• Experience navigating through ambiguity
• Ability to quickly establish credibility to build and maintain effective working relationships

Job Expectations:

• Manage daily operations: Oversee the day-to-day workflow and scheduling within Major Problem Management
• Communication: Ensure efficient communications between departments and stakeholders
• Task Coordination: Assign tasks and set task and action timelines to ensure timely completion
• Quality Control: Perform quality reviews and provide feedback to problem managers and coordinators
• Process Improvements: Identify and implement process and system improvements
• Major Problem Support: Provide technical support and assist in training new employees
• Reporting: Maintain productivity reporting and monitor problem workload volumes
• Planning and supporting proactive problem management and recurring incidents
• Maintain strong relationships with business and technology partners
• Proactively identify stability issues or risks that could negatively affect platform areas