Lead Systems Operations Engineer

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$106,300.00 - $206,100.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of application production support, systems support, managing command centers or major incident management
• 3+ years of experience with application and infrastructure domains, including Web, Application, Database, and Server technologies
• 3+ years of experience with incident management, problem management, and change management
• 3+ years of Command Center operations or Major Incident Management skills
• 2+ years of experience in facilitating virtual, enterprise-level meetings for production events leveraging excellent verbal and written communication skills
• 2+ years of demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.
• 1+ years of monitoring software/tools practic

Desired Qualifications:

• Experience working with Service Now or equivalent
• Experience working with Microsoft Teams or equivalent
• Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
• Physical and virtual server technology fundamentals
• Experience working with Cloud technologies
• Experience working in an Agile team environmen

Wells Fargo is seeking a Lead Systems Operations Engineer in Technology as part of Commercial and Corporate & Investment Banking Technology. Learn more about the career areas and lines of business at wellsfargojobs.com .
As a member of Commercial and Corporate & Investment Banking Technology Incident Management, you will be responsible monitoring the production support environment by interfacing with team members, resource coordination for production and performing escalations. Expectations are to ensure optimum availability is achieved and provided for our external customers and internal partners through the effective use of resources for supporting end-to-end system availability and performance.

In this role, you will:

• Lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
• Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
• Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of application production support, systems support, managing command centers or major incident management
• 3+ years of experience with application and infrastructure domains, including Web, Application, Database, and Server technologies
• 3+ years of experience with incident management, problem management, and change management
• 3+ years of Command Center operations or Major Incident Management skills
• 2+ years of experience in facilitating virtual, enterprise-level meetings for production events leveraging excellent verbal and written communication skills
• 2+ years of demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.
• 1+ years of monitoring software/tools practice

Desired Qualifications:

• Experience working with Service Now or equivalent
• Experience working with Microsoft Teams or equivalent
• Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
• Physical and virtual server technology fundamentals
• Experience working with Cloud technologies
• Experience working in an Agile team environment

Job Expectations:

• Open to work in flexible hours, on call support in a 24x7 command center environment
• Willingness to work on-site as per in-office expectation guidelines at stated location
• This position is not eligible for Visa sponsorship