Lead Tech Supp Specialist with German

at  Honeywell

BASIC QUALIFICATIONS:

• You love to help customers and dig into software related details.
• You have 1+ years of experience handling automation products – electromechanical, automation technical or similar.
• Customer Service experience
• English written data sheets and electrical circuit diagrams you understand very well.
• You are a “teacher” in the way you communicate to other people
• Fluent in English and German

PREFERRED QUALIFICATIONS:

• Experience with HVAC building control application or automation systems such as PLCs, HMIs
• An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.
• Fluency with different operating systems especially Microsoft Windows.
• Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232)
• An understanding of basic networking concepts, and practical issues in network configuration
• Previous experience with relational databases (ie. SQL)
• Experience with Control systems (ie. Niagara Framework, SCADA systems)
• Excellent attention to detail.

• Be our software expert in Connected products & Software – for commercial buildings.
• Typically products to support:
• BACnet controllers for heating, cooling and air condition applications
• Room controls for temperature, lightning and comfort applications
• BMS supervisor software and web technology solutions
• Integration of Commercial Building Bus-based system
• Handle quite complex technical issues from our system integrator partner network
• Diagnose root cause problems and provide solutions back to our partners
• Interface with all internal departments to facilitate and ensure customer issues are properly addressed
• Manage customer calls and raised tickets in our Salesforce tool