Lead Technical Program Manager - Chief of Staff

at  JPMorganChase

JOB DESCRIPTION

The Cloud Advancement & Transformation Solutions (CATS) team are multi-cloud advocates who enable adoptions across JPMorgan Chase. Working closely with each of JPMC’s lines of business, we create integrated end-to-end cloud adoption roadmaps for our customers by providing unrivalled customer support, clearing cloud adoption obstacles, and tailoring solutions that steer customers’ public cloud journey toward success.
As the Chief of Staff at JPMorgan Chase, your function fosters alignment and collaboration while driving team culture and engagement across the CATS and larger global tech organization. Reporting into the CATS Chief of Staff, this role will support the Solutions Architecture and Solutions Engineering team by managing daily operations, logistics, event planning, and special projects. This role will involve managing complex initiatives to timely high-quality delivery, and the successful candidate will have strong technical program management and agile skills.

Key responsibilities of the role include:

• Works across teams to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Provide chief of staff support to CATS Solutions Engineering & Solutions Architecture Team and other CATS teams as needed, including facilitating meetings and offsites, talent reviews, executive prep and materials
• Identify opportunities to enhance the CATS culture and engagement, define and implement strategic projects to drive an engaged workforce
• Develops and manages internal communication strategy including leadership messages, forums, and planning annual meetings as part of the communications and change management responsibilities
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm, from C-level executives to people managers to developers working on the cloud platform
• Apply structured problem-solving skills to address top strategic priorities
• Identify opportunities for process improvement and automation and drive implementation of process changes
• Collaborate with team members across the central teams and corporate functions, including working closely with teams on prioritization of deliverables
• Prepare executive communication materials for senior management
• Support the development and operationalize key metrics to measure the current state, define what success looks like in future, and enable strategic solutions and execution
• Drive day-to-day problem solving to facilitate recommendations and push the team’s agenda
• Utilize organization and planning expertise to prioritize tasks, navigate organizational complexities, and resolve challenges without burdening the executive leader

Understand the leader’s intent and use your own initiative to act, even in the absence of specific instructions
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Qualifications include:

• 7+ years of hands-on experience leveraging strong communication, analytical, and project management skills in a fast-paced environment
• Strong execution skills; experience managing complex delivery across multiple work streams and varying timelines / priorities
• Experience operating in an agile methodology and with agile tools, such as Jira and Jira Align
• Structured thinker, effective communicator with excellent written communication skills. Ability to crisply articulate complex tough messages to senior audiences with poise and confidence
• Demonstrated background of engaging on diversity and inclusion
• Proven experience in discretion in handling highly sensitive issues
• MS Office skills, specifically Excel, PowerPoint, Word

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Works across teams to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Provide chief of staff support to CATS Solutions Engineering & Solutions Architecture Team and other CATS teams as needed, including facilitating meetings and offsites, talent reviews, executive prep and materials
• Identify opportunities to enhance the CATS culture and engagement, define and implement strategic projects to drive an engaged workforce
• Develops and manages internal communication strategy including leadership messages, forums, and planning annual meetings as part of the communications and change management responsibilities
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm, from C-level executives to people managers to developers working on the cloud platform
• Apply structured problem-solving skills to address top strategic priorities
• Identify opportunities for process improvement and automation and drive implementation of process changes
• Collaborate with team members across the central teams and corporate functions, including working closely with teams on prioritization of deliverables
• Prepare executive communication materials for senior management
• Support the development and operationalize key metrics to measure the current state, define what success looks like in future, and enable strategic solutions and execution
• Drive day-to-day problem solving to facilitate recommendations and push the team’s agenda
• Utilize organization and planning expertise to prioritize tasks, navigate organizational complexities, and resolve challenges without burdening the executive leade