Lead Technology Operations Analyst

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Previous user administration provisioning experiencing.
• Application Identity and access administration experience.
• Application entitlement management experience.
• Experience working in ServiceNow and/or a ticketing system for work distribution and incident management.
• Provide support for end user and project related requests.
• Ability to partner with peer operations and engineering teams to drive solutions and issue resolution

Wells Fargo is seeking a Lead Technology Operations Analyst for our Identity & Access Management (IAM) team.

In this role, you will:

• This position provides provisioning support for 200+ applications supporting multiple lines of businesses to ensure agreed upon SLAs and controls are met.
• Support includes provisioning and deprovisioning accounts, analyzing complex technical operations challenges which require in-depth evaluation, peer reviews, and assisting in project efforts that include conducting research and creating reports and presentations on findings along with implementing quality and risk adverse solutions. Leading teams to meet deadlines and drive new initiatives
• Guide complex technology projects with broad impact for the businessAct as key participant in the plan development for Technology OperationsAnalyze complex technical operations challenges which require in-depth evaluation
• Conduct research and create reports and presentations on findingsEnsure quality and security of the solutions and address remediation’s as needed
• Champion continuous improvement, including devising new strategies and new opportunities
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Make decisions based on the understanding of the requirements that influence projects
• Lead teams to meet deadlines and drive new initiativesCollaborate and consult with employees to resolve initiatives and achieve technology directives
• Act as a mentor for individuals

Required Qualifications:

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous user administration provisioning experiencing.
• Application Identity and access administration experience.
• Application entitlement management experience.
• Experience working in ServiceNow and/or a ticketing system for work distribution and incident management.
• Provide support for end user and project related requests.
• Ability to partner with peer operations and engineering teams to drive solutions and issue resolution.

Job Expectations:

• Availability to participate in on-call rotation.
• This is a hybrid role. You must be able to work in-office in a listed location at least three days per week

This position provides provisioning support for 200+ applications supporting multiple lines of businesses to ensure agreed upon SLAs and controls are met. Support includes provisioning and deprovisioning accounts, analyzing complex technical operations challenges which require in-depth evaluation, peer reviews, and assisting in project efforts that include conducting research and creating reports and presentations on findings along with implementing quality and risk adverse solutions. Leading teams to meet deadlines and drive new initiatives