Lead TS&D Specialist

at  DOW CHEMICAL PACIFIC SINGAPORE PRIVATE LIMITED

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Field TS&D role to serve Packaging, Health& Hygiene and Polyethylene market by Dow Packaging and Specialty Plastic (P&SP) products and technologies. The role is expected to drive P&SP business growth in South East Asia. The responsibilities include providing technical support to customers, qualifying Dow products at customers and value chain partners, maintaining good customer relationship together with account managers, identifying growth opportunities in the market, building new application development projects.
The candidate need possess exceptional written, verbal and presentation skills, be familiar with computer software, project management tools, and be adept at dealing with customers through good interpersonal relationships and negotiation skills. Some travel within Asia Pacific and overseas travel to other Dow locations may be required to promote business, enhance one’s competency and or share learnings.

Working closely with Account Managers, Research Scientists, Application Technology Leaders, Product Technology Leaders and Technical Service and Development Engineers and Technologists, he/she will have responsibility for new customer and new application development. The key responsibilities of this job include:

• As customer interface on technical aspects, work together with account managers to provide high quality technical service customers, and to keep healthy relationship with customers. High quality customer technical services include but not limit to product introduction, recommendation of packaging material design by using Dow’s products, conducting trials at customer plant, handling quality complaints and etc.
• Drive qualification of Dow products at customer plants, via identify application area, providing formulation design, conducting trials.
• Design experiments and organize characterization and application testing in Dow laboratories to accelerate trouble shooting, product qualification and application development.
• Identify unmet needs from customers and markets, linking them with Dow’s technology and products, and eventually shaping them into application developmental projects.
• Closely collaborate with internal multi-functional stake holders and external customers, explore, prioritize, shape, drive, implement and lead customer projects and developmental projects.
• Closely follow technology evolution and market trend, translate the evolved performance requirements of products, fabrication and end-use into development project proposals.
• Monitor market intelligence, conduct competitive analysis and develop them into project proposals.

EDUCATION

• Bachelor degree or above in Polymer Science, Material Science, Polymer Physics, Packaging Engineer or relative.
• Approximately 3 years working experience in packaging material development and polymer processing is preferred. Knowledge of flexible and durable packaging industry, product design and compounding are an advantage.
• The candidate must be comfortable communicating in English.

• As customer interface on technical aspects, work together with account managers to provide high quality technical service customers, and to keep healthy relationship with customers. High quality customer technical services include but not limit to product introduction, recommendation of packaging material design by using Dow’s products, conducting trials at customer plant, handling quality complaints and etc.
• Drive qualification of Dow products at customer plants, via identify application area, providing formulation design, conducting trials.
• Design experiments and organize characterization and application testing in Dow laboratories to accelerate trouble shooting, product qualification and application development.
• Identify unmet needs from customers and markets, linking them with Dow’s technology and products, and eventually shaping them into application developmental projects.
• Closely collaborate with internal multi-functional stake holders and external customers, explore, prioritize, shape, drive, implement and lead customer projects and developmental projects.
• Closely follow technology evolution and market trend, translate the evolved performance requirements of products, fabrication and end-use into development project proposals.
• Monitor market intelligence, conduct competitive analysis and develop them into project proposals