Lead UX Researcher

at  Manual

We are looking to hire a Lead UX Researcher (mixed methods) to work on our digital healthcare services, focusing on identifying and solving key challenges our customers face as they go through their health treatment journey.
As part of your role you will be collaborating closely with product designers, product managers, stakeholders, clinicians and engineers in order to discover and understand customer needs, test solutions and inform product and design decisions that help people achieve their health goals. You will have a great amount of ownership in the areas you are working on, and will be reporting to the Head of Product Design.
This is the first UX Research hire in the business, and therefore you will have a lot of ownership in your respective areas and a chance to transform how the whole product organisation uses research to create better experiences.
This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and build products & experiences that positively impact people’s health. If you like problem-solving and implementing transformative solutions, this role is for you!

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.
We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn’t exist until now.
Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,
After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.
Websites:
https://www.manual.co/
https://www.joinvoy.com/
https://www.menopausecare.co.uk/

• Design and conduct qualitative and quantitative studies across key product areas independently.
• Utilise methods such as field research, diary studies, surveys, user/usability testing, and any other methods you find impactful to provide fast and accurate feedback.
• Record and structure your findings in our insights repository.
• Champion the customer’s voice and make sure their needs are met at every design decision.
• Challenge team thinking and senior stakeholder decisions by leveraging evidence and insights.
• Communicate the business value of research to stakeholders.
• Work closely with product managers, stakeholders, clinicians and engineers in a cross-functional manner in order to identify problems and ideate on solutions.
• Identify key areas throughout the customer journey that can be enhanced and explain your recommendations with data, balancing both customer and business goals.
• Mentor product designers and managers in how they run research in their respective areas of ownership.
• 7+ years of experience as a researcher in consumer-facing products.
• Experience in organising and facilitating qualitative user research.
• Experience in running quantitative research.
• Being able to prioritise and focus on outcomes rather than outputs.
• Having a growth mindset and being a team player.
• Excellent verbal and written communication skills