COMPANY OVERVIEW

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

DESCRIPTION & QUALIFICATIONS

Description
Your role:
As Partner Manager you will be responsible for driving partner (vendor) performance and the adoption of UKG OneView platform solutions, delivering long-term measurable value for our customer and business. The role will have responsibility for developing relationships with senior, influential stakeholders within the partner (vendor) organisations, driving consistent partner (vendor) service for payroll operations through measurable KPI’s and driving the commercial & contract proposition.

Responsibilities:

• Work with partners (vendors) and UKG OneView internal teams to understand and address key pain points and to maximise the effectiveness of the payroll service and platform and its integration within both businesses
• Full ownership for partner (vendor) commercials; including contracts, negotiation & re-negotiation
• Establish and embed Partner (vendor) Satisfaction & KPI / SLA measurement.
• Define and publish fit for purpose operational metrics / reporting for the team; internal stakeholders and our partners (vendors), ensuring appropriate content, and review cadence.
• Responsible for the day‐to-day management and operations of the partner (vendor) process across multiple jurisdictions.
• Responsibility for researching and contacting partners in all required jurisdictions, with the aim of building a relationship and negotiating/renegotiating pricing based on work volume changes per jurisdiction. You will be responsible for maintaining relationships with strong partners in each locality while maximising cost effectiveness.
• Responsibility for the delivery of internal product and service changes that impact the partner service which is aligned to our strategic company vision.
• Responsibility for all aspects of record maintenance on the partners and some corresponding documents relating to clients. This includes due diligence and compliance documentation. Ensuring compliance, quality and legitimacy is fundamental for the security of our business and our customers. This record management will allow you to offer reliable support to our internal teams indicating which partners are best suited for our customer needs.
• International travel is required as part of the role

Qualifications

Qualifications:

• previous partner (vendor) management or customer success experience
• +5 years’ experience in leading customer or partner relationships
• Outstanding and proven Stakeholder/Relationship Management experience, preferably with large Enterprise/SMEs at senior/Exec level
• Experience managing multiple teams
• Strong leadership, initiative, and people & stakeholder management skills.
• High quality standards - we pride ourselves on the accuracy and quality of our delivery.
• Excellent negotiating/influencing skills; very strong commercial awareness
• Passion for solving problems and constantly identifying areas for improvement and opportunities for addressing the root causes
• Strong change agent with superior communication and interpersonal skills
• Ability to present information to audiences at all levels of the organisation – both internally and externally
• Be a self-starter, and work well in a team

LI-LR1

• Work with partners (vendors) and UKG OneView internal teams to understand and address key pain points and to maximise the effectiveness of the payroll service and platform and its integration within both businesses
• Full ownership for partner (vendor) commercials; including contracts, negotiation & re-negotiation
• Establish and embed Partner (vendor) Satisfaction & KPI / SLA measurement.
• Define and publish fit for purpose operational metrics / reporting for the team; internal stakeholders and our partners (vendors), ensuring appropriate content, and review cadence.
• Responsible for the day‐to-day management and operations of the partner (vendor) process across multiple jurisdictions.
• Responsibility for researching and contacting partners in all required jurisdictions, with the aim of building a relationship and negotiating/renegotiating pricing based on work volume changes per jurisdiction. You will be responsible for maintaining relationships with strong partners in each locality while maximising cost effectiveness.
• Responsibility for the delivery of internal product and service changes that impact the partner service which is aligned to our strategic company vision.
• Responsibility for all aspects of record maintenance on the partners and some corresponding documents relating to clients. This includes due diligence and compliance documentation. Ensuring compliance, quality and legitimacy is fundamental for the security of our business and our customers. This record management will allow you to offer reliable support to our internal teams indicating which partners are best suited for our customer needs.
• International travel is required as part of the rol