Lead Workplace Experience Coordinator

at  CBRE

COMMUNICATION SKILLS:

• Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding
• Ability to respond to common inquiries or complaints in a prompt, customer focused manner
• Ability to effectively present information to an internal department and/or large groups of employees

KEY RESPONSIBILITIES:

• Lead, develop, manage, and motivate a high performing team to ensure services are delivered to the highest standards
• Workplace Experience services include but are not limited to Events Coordination, Branding, User Journey, Wellbeing and Community
• Work in collaboration with the Workplace Services Lead Co-ordinator to drive a one team ethos and ensure all Workplace Services and Workplace Experience team members are trained, competent and confident across all disciplines
• Work closely with Events Coordinator to ensure all onsite events are delivered in line with processes and procedures and SLA’s are adhered to
• Manage internal and external guides and ensure they are updated in line with agreed frequencies and or changes
• Manage project documents that promote issue-based problem solving and business impact to demonstrate clear value and purpose for change
• Ensure services provided by CBRE and the client supply chain are delivered to the highest levels and managed against SLA’s and KPI’s
• Review standard operating procedures and workflows to ensure continuous best practice, quality improvement and efficiencies are implemented
• Maintain close relationship with client FTE’s and ensure we are working in partnership and expectations are met and exceeded
• Provide weekly/monthly reports for all activities completed onsite, including but not limited to people updates, building occupancy, innovation and best practice, projects, events, etc
• Issue all staff communication to building user groups in a timely manner and ensure updates on all workplace related activities are being met
• Work with the internal Talent Resource Team on the recruitment and selection of new hires, ensuring top talent is attracted and a strong onboarding and training experience is delivered
• Work closely with subject matter experts to engage and drive innovation, sustainability and best practice across all services delivered on site
• Work closely with the Hard Services team to ensure the building is operating in the most efficient manner
• Ensure the provision of healthy and safe working conditions which comply to both the client and CBRE’s H&S policy
• Embrace CBRE and the clients values and ways of working by providing an example for all team members
• Must be operationally hands on to assist wider team during peak periods and work flexible hours from time to time
• Perform other duties as assigned
• Delivery of services shall be in line with the strategy set by the client and the Workplace Management Main Contact