Learner Success Manager

at  Mentem

Company Description
Mentem by UNSW is a business founded by the University of New South Wales - we bring together digital product technology, the cutting-edge of adult learning and university subject-matter expertise to create outstanding learning experiences that solve the future-of-work challenges facing organisations and individuals.
We’re not just another learning provider, we deliver results by providing solutions to upskill, cross-skill and re-skill the workforce of today for the challenges of tomorrow.

OUR MISSION: SECURE 500,000 JOBS BY 2030

You can find out more about us at https://mentem.co or follow us on LinkedIn.

Why join us?

• Social Impact - Mentem is extending UNSW’s social vision to shape and progress a just society. With disruption changing the nature of work, Mentem provides a solution to enterprises that will ensure their workforce has the skills required to continue to remain effective.
• Learning Innovation - Mentem is working at the cutting edge of learning innovation, delivering capability uplifts to organisations in a way not done before.
• Opportunity to Grow - We are a learning-driven organisation and have ambitious growth plans for our programs, our business and our people.
• Flexible and Inclusive Culture - Enjoy our flexible workplace with hybrid working arrangements and diverse, inclusive team. Collaborate directly with experts in learning design, client development, client success, strategy and operations.

Job Description

QUALIFICATIONS

• Highly organized and detail-oriented with strong problem-solving skills
• Passionate about helping others achieve their learning goals..
• Strong understanding of adult learning principles and instructional design.
• Excellent interpersonal and communication skills.
• A team player, who is willing to help support the future of Mentem
  Additional Information
  This role is 5 days a week I would welcome applications that are looking for flexible working, i.e 9.30-4.00 Monday to Friday. Please note this in your application.
  We operate on a hybrid working model with 2 days in the office (Tuesdays and Thursdays

ROLE OVERVIEW:

As a Learning Success Manager, you will be responsible for ensuring the success of our learners by providing exceptional support and guidance throughout their learning journey. You will play a pivotal role in driving engagement, retention, and satisfaction among our course participants.

KEY RESPONSIBILITIES:

• Develop and implement strategies to enhance learner engagement and success.
• Monitor learner progress and provide timely support to address any challenges.
• Collaborate with Client Success Managers, Experts and course designers to ensure the delivery of high-quality content.
• Analyse learner data to identify trends and areas for improvement.
• Organise and support Mentem live expert sessions
• Create and maintain comprehensive learner support resources.
• Act as a point of contact for learners, addressing inquiries and resolving issues and triaging escalations.
• Provide regular reports on learner progress and success metrics..