Learning and Development Consultant

at  CAA Club Group

ABOUT US

The Learning & Development Department is seeking a highly motivated and career-minded individual to join their team as a Learning Consultant supporting our Insurance line of business, namely Echelon Insurance.

WHO WE ARE

As Canada’s largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates’ career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We’re about doing what’s right and feeling good about it.

JOB REQUIREMENTS:

• Post-secondary degree/diploma and a degree/certificate in Adult Education
• 5 years’ experience in consulting and managing stakeholders is a must
• 5 years’ experience in design/development of large-scale training programs using different learning methods is a must
• Experience in training delivery of in person and virtual training sessions
• Minimum of 3-5 years’ experience handling casualty claims is a must
• Knowledge of insurance contracts of various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Excellent communication skills, both written and verbal
• Experience using Articulate Storyline and Camtasia is preferred
• Strong analytical skill and detail oriented
• French language proficiency is an asset
• CIP or working towards designation is an asset

Please refer the Job description for details