Learning and Development Manager

at  Fairmont

Company Description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous operational hospitality experience, minimum 2 years, is required – previous leadership experience is a strong asset
• Proven communication and facilitation skills
• Computer literacy and excellent skills with all Microsoft Window applications required
• Ability to be independent with the ability to influence all levels of the organization; and drive key initiatives while working cohesively as part of a larger team
• Exceptionally organized, disciplined, proactive and innovative
• Proven experience with creating and executing full-cycle processes
• Strong interpersonal and communication skills, both verbal and written, with the ability to build strong relationships with peers and stakeholders
• Driven and energetic self-starter who thrives on a challenge
  Additional Information

VISA REQUIREMENTS:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Reporting to the Director, Talent & Culture, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the coordination and execution of operational training for the hotel
• Provide ongoing coaching, feedback and guidance to departmental trainers and Leaders to ensure consistent and quality on the job training is taking place
• Provide support, development and mentorship of Departmental Trainers
• Manage the implementation, upkeep, and execution of training checklists and follow up ensuring consistent high standards across all departments
• Track and follow up with departments to ensure 100% completion of training checklists and plans
• Work with Operations to conduct needs analysis in line with LQA standards, and audit requirements, creating and conducting innovative micro training, standards of the day, and other focuses as required
• Be active in monitoring the operations, guest and external audit feedback, and ensure operational presence to observe, identify training needs, validate training and program implementation effectiveness.
• Work closely with leadership team to audit standards, develop action plans to address issues and concerns identified from external & internal audits, and guest & colleague engagement feedback channels
• Facilitate new hire on-boarding, Train the Trainer and other corporate training programs
• Personally welcome all new hires, be a trusted resource and ensure all new hire departmental orientations are effectively completed.
• Actively monitor onboarding experience, facilitate ongoing check in with new hires, providing feedback to trainers and leaders for effective communication and retention
• Creatively promote and communicate service standards to keep the standards alive and ensure impactful delivery
• Create, communicate and maintain a monthly training calendar

Qualifications