Learning and Development Specialist

at  Musgrave

DESIRABLE

• Certification in Training or Coaching or a IITD qualification is
• Experience in E-Learning Design
• Experience implementing a learning experience platform
• Musgrave is an equal opportunities employer.

Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 15 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. We are seeking a Learning and Development Specialist to join our growing team. Working closely with the HR Team, responsibilities of the role include:

• Working with our Regional Managers & Retail Partners to provide the relevant and tailored Behaviors training and advice, influencing and coaching Store owners where appropriate
• Co-ordinating and delivering on site Service Excellence Training with retail teams
• Providing advice to Owners & Managers on the tools & techniques to exceed customer expectations & develop their business through their people
• Support SuperValu & Centra Retailers to lead positive cultural change in their business
• Co-ordinating and delivering on site Management Training (Feedback, Coaching, Communication Skills)
• Supporting store owners & managers to complete training needs analysis for their teams and develop appropriate learning plans
• Advise Retailers on all aspects of Learning & Development
• Assessing the service level for the region & regional performance reporting (through Mystery Shopper audits/ TNPS & internal assessment)
• Support the implementation of our New Digital Learning Platform
• May be required to work on various HR projects and support other Musgrave brand

Essesntial Criteria

• Strong interest in working in the retail sector with a passion for great
• customer experiences
• Excellent communication and presentation skills with experience in presenting to large groups
• Minimum 2 years experience in a training related role
• Previous experience in a Learning and Development focused role would be advantageous
• Proven organisational skills with the ability to manage a varied workload and meet deadlines
• Proven relationship building and influencing skills
• Knowledge of Microsoft Office suite
• Full driving licence is essential