Learning and Development Trainer

at  Kean Miller LLP

Kean Miller is a full-service, rapidly growing law firm with over 220 attorneys with offices in Baton Rouge, New Orleans, Lafayette, Lake Charles, Shreveport, Houston and The Woodlands. Kean Miller serves the legal needs of the people, businesses, and industries that drive the regional economy.
Kean Miller is seeking a Learning and Development Trainer to work in our Technology Department in our Baton Rouge or Houston office.
Position Overview
This position plays a crucial role in developing and implementing effective training programs that enhance employee skills and foster professional growth within the organization. This position is responsible for designing training curricula, evaluating employee efficiency, and ensuring that all training initiatives align with the company’s strategic goals. The ideal candidate will possess strong organizational skills and a passion for educating others.
Responsibilities Include
Train attorneys and support staff on the basic and advanced functions of the core and specialized legal applications used by the Firm using such methods as one-on-one training in-person, in-person group instruction, and on-line instruction.
Partnering with and forming strong trusted advisor relationships with Firm Management, Practice Group Leaders and Partners to identify training and program needs and determine appropriate means to deliver and assess the success of related programs
Measure and assess organizational needs to effectively design, implement, and evaluate programs that facilitate the development and continuous learning of all Firm employees to ensure Firm objectives and strategic needs are being met
Develop, execute, and expand as needed, training programs offered at all levels within the employee and attorney lifecycle
Develop and maintain training materials for all applications and systems used by the Firm
Assist with testing and documentation of applications and settings for new systems and software
Identify additional training requirements by working with IT staff, analyzing help desk reports, and classroom feedback
Evaluate eLearning platforms/Learning Management Systems for the most effective programs and develop content for on-demand skills-based video training
Conduct multiple-session computer application training for new hires. Collaborates with Human Resources on coordinating new hire training and works with HR to identify additional training needs of the Firm
Work closely with Human Resources and Firm Management to customize new hire training for certain positions as needed
Provide desk-side assistance and floor support during and after training
Conduct post training surveys to assess effectiveness
Promote firm learning initiatives while fostering a culture of continuous development

Required Technical Knowledge

• Microsoft Windows 10 Enterprise or higher
• Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint)
• Document management systems (DMS) experience preferred
• In-depth knowledge of templates, document design, and styles
• Camtasia or comparable learning management system
• Knowledge of legal case management, time entry, and expense systems preferred.

Required Qualifications

• Experienced in planning, designing, teaching, and facilitating technology training
• Ability to communicate with attorneys and staff in an effective, non-technical manner
• Demonstrated research, analytical, and critical thinking skills within fast-paced, innovative technology environments
• Strong organizational, prioritization, time management, and project management skills, with the ability to adapt quickly to changing priorities and new applications/technologies
• Ability to work well under pressure, facilitate solutions, and meet deadlines and respond to changing priorities with ease
• Strong interpersonal, writing, verbal communication, customer service skills and collaborative mindset
• Ability to travel to all eight offices (overnight travel required)
• Bachelor’s degree, or equivalent certifications, or equivalent work experience
• Minimum 3 years of technology or organizational development training experience
• Previous law firm experience a plus

Work Location
Baton Rouge or Houston office of Kean Miller
This position is fully in-office at one of the above locations

Please refer the Job description for details