Learning Consultant (Brazilian Portuguese)

at  goFLUENT

JOB DESCRIPTION

At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our Portuguese learners via phone/email, responding to their needs while assuring a continuous follow-up in their training. Since you are their “consultant/advisor” in training and pedagogy, their requests may be very diverse.
In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.
We are looking for a Learning Consultant with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills, fluent in Brazilian Portuguese, spoken and written and advanced level of English.

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
• Resolve customer complaints
• Call clients to follow up on their training progress
• Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
• Reach KPIs discussed with the LC Team Leader/Manager