Learning Coordinator

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

WHO YOU ARE

• We are seeking an individual with a degree preferably in HR or Learning and Development field and 3-5 years of related experience
• Strong communication skills in English (written and spoken) is essential. Additional languages a plus, based on region/customer requirements.
• Strong customer service & interpersonal skills and ability to navigate complex Learning data structure
• Excellent problem solving/analytical abilities and agile mindset in ambiguous situations
• Customer centricity through your day-to-day interaction

• Record and control training information in Cornerstone (or other Learning Management platforms) with input from learners, subject matter experts, managers and other learning and development personnel to ensure accurate learning plans/histories and availability of current training materials.
• Learning Management System (LMS) Administration, primarily in Cornerstone, Roche’s official system of record and provide support and processing of customer requests among others perform data entry in Cornerstone (and potentially other LMS) and report on data maintained in the LMS to support audits and inspections and report against goals
• Support the respective Learning Community for learning projects including; meeting planning and facilitation, project plan execution, and communication.
• Participate in local/global projects with cross-functional impact to ensure functions, operational unit and site needs are met
• Actively coordinate local onboarding activities for business areas or country/cluster of countries based on training needs and local requirements as needed.
• Plan and conduct event management activities, as well as organizing Learning programs and advise the customers on Training matrix building or optimization, incl. leading/coordinating the initiative if necessary
• Build and maintain effective communication channels and cross-team collaboration in Global Learning Services as part of PS