Learning Developer

at  Air Canada

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

Qualifications

• Experience as a Customer Sales and Services Agent in a contact center or airport environment is beneficial.
• Expertise in adult education or workplace learning practices.
• Ability to build strong relationships with project team members, both internal and external.
• Excellent written and verbal communication skills across multiple levels within the organization.
• High business acumen to align learning objectives with business goals.
• Strong technical skills to develop effective online, virtual, and mobile learning solutions.
• Ability to handle pressure, prioritize effectively, and meet tight deadlines

• Revise and maintain learning solutions in collaboration with teams to meet business objectives.
• Update and create detailed lesson plans, storyboards, wireframes, and other course assets with clear delivery strategies.
• Maintain and continuously improve existing learning materials for greater learner engagement.
• Manage multiple projects simultaneously while prioritizing tasks with competing deadlines.
• Support the Train-the-Trainer (TTT) programs for internal teams.
• Stay informed on industry trends to ensure learning solutions remain competitive and innovative.
• Develop relationships with internal and external stakeholders to ensure project deliverables are met.
• Work under pressure to meet strict deadlines and ensure learning outcomes align with business goals.
• Communicate effectively with all levels of employees, management.
• Consult with team Lead on the execution and delegation of regular and critical course updates.
• Regularly gather and analyze training feedback and data as an input for planned program maintenance.
• Review translated materials for accuracy.

Qualifications

• Experience as a Customer Sales and Services Agent in a contact center or airport environment is beneficial.
• Expertise in adult education or workplace learning practices.
• Ability to build strong relationships with project team members, both internal and external.
• Excellent written and verbal communication skills across multiple levels within the organization.
• High business acumen to align learning objectives with business goals.
• Strong technical skills to develop effective online, virtual, and mobile learning solutions.
• Ability to handle pressure, prioritize effectively, and meet tight deadlines.