Learning & Development Admin Coordinator

at  OCS Group

ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Human Resources department which provides support services to the wider OCS Group and our front-line colleagues.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills and behaviours attached to their roles.

QUALIFICATIONS:

• 1-2 years of experience in an administrative support role, preferably in a learning and development or HR department.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with Learning Management Systems (LMS) or similar tools is a plus is essential.
• Attention to detail, problem-solving skills, and the ability to work independently as well as collaboratively in a team setting.
• Strong time management skills and the ability to prioritize effectively.
• Ideally A level BTech or equivalent qualifications

ROLE OVERVIEW:

We are seeking a detail-oriented and organized Learning and Development (L&D) Admin Coordinator to support the day-to-day operations of our learning and development programs and department. This role will involve managing administrative tasks, scheduling training sessions, management of the OCS LMS, maintaining records, creation of training matrix and assisting with the execution of L&D initiatives to foster employee growth and development. The ideal candidate will be proactive, possess attention to details and have excellent communication skills, and be able to multitask efficiently in a fast-paced environment.

KEY RESPONSIBILITIES:

• Training Coordination: Manage the L&D inbox and all enquiries along with coordination of L&D training sessions, workshops, and events, including booking venues, sending invitations, and tracking attendance.
• Documentation and Reporting: Maintain accurate records of training programs through the L&D LMS , employee participation, and development progress. Prepare reports and spreadsheets and assist with tracking the completion of learning milestones.
• Communication: Act as the point of contact for employees and external training providers regarding L&D program inquiries. Communicate program details, updates, and materials to participants. Working where required with marketing to support with the communication of social media content, newsletters, and events.
• Program Support: Assist in preparing training matrix for contracts, materials, presentations, and resources for L&D sessions. Ensure all materials are up to date and available for facilitators and participants.
• Database Management: Manage and update the L&D learning management system (LMS) or training database, ensuring all information is accurate and current.
• Budget Tracking: Assist with tracking expenses related to training programs, ensuring adherence to the department’s budget.
• Vendor and Resource Management: Coordinate with external training vendors and resources, including contract management and scheduling.
• Continuous Improvement: Provide feedback on training programs and identify opportunities for process improvements.
• General
• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
• Adhere to the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties within the Learning and Development function within HR.
• Support and promote the UK & Ireland group’s sustainability plans and policies, including Carbon Management Plan, and carry out duties in a resource effect way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.