Learning & Development Advisor, BCP

at  BC Place

At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.
As Western Canada’s leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives.
BC Place Stadium is recruiting for an ambitious, motivated person to join our People & Culture team as a Learning & Development Advisor for 24 months.
This is an exciting role that requires a mixture of skills in relation to learning and development. The role is varied and will involve delivery, design and management of learning to support our front-line Event staff and Operations team as we continue to host many exciting events. As the face of learning and development at BC Place, you will build positive relationships, promote learning and act in an advisory capacity when it comes to development.
Reporting to the Director, People & Culture & Labour Relations, the Learning & Development Advisor is a Hands-on Learning and Development Professional, who will play a crucial role in developing and implementing and delivering training programs for our Team Members. The priority will be on enhancing service delivery, operational efficiency and leading within the stadium environment.
This opportunity is ideal for someone looking to further grow their Learning and Development knowledge, skills and expertise in a fast-paced environment.

HOW TO APPLY:

Our business is to deliver unparalleled, seamless service to our guests. We also strive to create vibrant and highly rewarding careers for people with passion and drive. If this sounds like an exciting opportunity, please submit your resume and cover letter by clicking on the Apply Now button. We love people who really want to make a difference.
At PavCo, we create opportunities, not just job titles. We believe that everyone has unique talents and abilities that can contribute to our shared success. If you are a person with a disability looking for an opportunity to contribute your skills in a supportive and inclusive workplace, then we want to hear from you.
We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law.
Please note that we can only consider applicants who are eligible to work in Canada

• Analyze and determine the learning needs of the organization to ensure the L&D function aligns with the goals of BC Place.
• Collaborate with leadership to identify areas for improvement and implement best practices.
• Contribute to the development and implementation of a training plan for the Stadium.
• Design and deliver engaging training sessions for new and existing team members on service excellence, orientation, protocols, and operational procedures ensuring retention of key knowledge and skills throughout the organization
• Foster a positive learning environment that encourages team engagement and development.
• Practice employing techniques for engaging learners.
• Provide hands-on facilitation and support during events to ensure staff are equipped to deliver exceptional customer experience.
• Source external partners where appropriate.
• Monitor and evaluate training effectiveness, providing feedback and support to leadership and team as needed.
• Support the roster of part-time facilitators and engagement for delivery of programs.
• Partner with the broader P & C Team including a dotted line reporting relationship with the Senior Manager of P & C shared services who is accountable for Company wide strategic learning and development strategies.
• Leverage strategic L & D programs with Shared Services to local stadium.