Learning & Development Analyst II

at  Erie Insurance

POSITION SUMMARY

Designs, develops and modifies reports using human resources management systems (HRMS) systems. Implements, configures, troubleshoots and maintains systems to support enhancements, process improvements, HR policy changes, regulatory changes and enhance the end user experience.

MINIMUM EDUCATIONAL AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in business, mathematics, computer science, information technology and three years related experience; or
• Associates degree and five years of related experience; or
• High school equivalent and seven years of related experience.

ADDITIONAL EXPERIENCE

• Working knowledge of the human resources or related field and/or human resource management systems preferred.
• Working knowledge of database software required.
• Strong knowledge of database applications, query writing and other advanced spreadsheet software features preferred.
• Working knowledge of enterprise system environments preferred.
• Working knowledge of IT policies and practices preferred.

PHYSICAL REQUIREMENTS

• Lifting/Moving 0-20 lbs; Occasional (<20%)
• Driving; Rarely
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Climbing/accessing heights; Rarely
• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
  Nearest Major Market: Eri

WHAT YOU’LL DO:

This is an opportunity for a Learning & Development Analyst II. This role will be working heavily with data and reporting.

DUTIES AND RESPONSIBILITIES

• Works with external software vendors, internal IT and implementation partners to implement new software, and enhance and upgrade existing software. Develops specifications and test scripts; performs or coordinates testing, transfers knowledge to system users for move to production activities, provides input to change management and communications. Serves as subject matter expert as applicable.
• Maintains security of systems including following security protocols and updating documentation. Performs various administrative and integration tasks on a regular basis.
• Configures systems to meet business needs using configuration tools and some coding. Ensures configuration updates conform to end user requirements.
• Troubleshoots system problems and consults as necessary with internal IT and software vendors for resolution as needed.
• Maintains a knowledge of data structures and develops reports for analytics, transactional reporting and interfaces. Works with business partners as necessary to understand reporting and analytics requirements.
• Provides phone support to system users. Guides the development of end user training for customer-facing functionality.
• Guides and mentors less experienced staff, trains new employees. Assists with development of strategic plans aligned with department, division and corporate goals.
  The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
  This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment