Learning & Development eLearning Developer

at  EXPERIAN

Company Description
Experian is a global leader in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.
Job Description

Our training experiences are heavily regulated to ensure that we are transferring the right skills to the right audience at the right time. Our Learning & Development eLearning Developers will spend most of their time designing and creating progressive digital content to provide a seamless training experience that builds simulations that allow agents to perform specific actions in a learning environment that we can customize specific to needs. L&D eLearning Developers will ensure that our materials provide an applicable experience for our agents and reflective of current procedures, participate in several projects that may transform our business, or continue to learn and develop on our team by taking on new lines of business, or focus on developing additional digital content that creates performance and impacts performance. You will report to the L&D Director.

Your responsibilities include the following:

• Develop and maintain eLearning content and modules
• Design and improve course storyboards, templates, graphics, animations, interactions, and training assets in collaboration with marketing
• Create video production including audio and video editing in SCORM
• Develop illustrations, graphics, to support the course content
• Partner with trainers, subject matter experts, and operations to determine training scope and content and produce quality content to convey complex and technical subjects in plain language
• Collaborate with other members of the Learning & Development Team to brainstorm,, and review each other’s work
• Work with the Creative Services Designer for structuring course and curricula offerings
• Participate in the design and development of course programs including specialty workshops, continuing education, computer-based training and new hire training programs
• Work with partners to evaluate requirements for training program development and manages well to time-sensitive projects and assignments while ensuring a high-end user experience.
• Evaluate the effectiveness of training and development programs by participating in agent classes and use relevant evaluation data to revise or recommend changes in content design
• Explore the use of new technologies, apply these technologies where applicable and assist with technical solutions for e-learning modules
• Handle administrative tasks pre and post training deployment, and other responsibilities as required.

Qualifications